Administrative Assistant - Tampa International Airport

Overview Enterprise Mobility has an immediate opening for a full-time Administrative Assistant position. The Administrative Assistant will provide a high level of customer service to both internal and external customers primarily via the phone in addition to administrative support. This person will fill a leadership role in facilitating the phone call process, including handling, and resolving escalated customer comments and complaints pleasantly while working over the phone with customers. They will create and maintain a friendly, efficient environment for all customers and employees. They will also assist in administrative task completion. This position will be based out of our airport administrative office located at: 5405 Airport Service RD, Tampa, Fl 33607 This is a full-time position that offers $20.00/hr and provides full benefits such as medical, dental, vision, 401k, paid time off and other company paid benefits. Apart from religious observation, must be able to work the following schedule: Friday- Tuesday 11:00AM-7:30PM Enterprise Mobility is a leading provider of mobility solutions, owning and operating the Enterprise Rent-A-Car, National Car Rental and Alamo Rent A Car brands through its integrated global network of independent regional subsidiaries. Enterprise Mobility and its affiliates offer extensive car rental, carsharing, truck rental, fleet management, retail car sales, as well as travel management and other transportation services, to make travel easier and more convenient for customers. Privately held by the Taylor family of St. Louis, Enterprise Mobility together with its affiliate Enterprise Fleet Management manages a diverse fleet of 2.4 million vehicles and accounted for nearly $39 billion in revenue through a network of more than 9,500 fully-staffed neighborhood and airport rental locations in more than 90 countries and territories. Responsibilities Overdue Renter Report TPA/PIE - update customers that are overdue daily via phone and/or email, initiate conversion process, and report failure to redeliver vehicle to police when necessary. Assist with working and closing incomplete rentals and returns for TPA/PIE. Pro-actively work and collect past due balances on Bad Debt Report for 42F1, 42F5, 42F6. Van Addendum Processing - Copy, scan, and file all van addendums for all brands and send to risk management daily. Assist with auditing addendums when necessary, with Risk Management. Entering, filing, and maintaining inventory of Precut rental agreements. Daily collection of Rental Agreement and miscellaneous paperwork- bundle contracts and paperwork to be sent to xerox, sort paperwork for admin, copy and file all precuts and van addendums as needed. Order, organize, deliver, and facilitate returns of uniforms for both TPA and PIE. Weekly completion of reporting and auditing on GPS and Travel Tab inventory Reclassification of Customer Satisfaction Report daily. Maintain inventory and stock zipkord products throughout TPA facility. Weekly reporting to be sent to management including, but not limited to: DX/NX Report, Unaccounted, Accident Completion Report, DGP's , Lost and Found Processing, DKT reports, Daily Game Plan Reports, Bad Debt Report, etc. Other reporting responsibilities include Rental Tickets Rate Reporting, Greenlight Integrity Sales Report, Fuel Reporting, DKT Report, Unaccounted. Handling of RSA Alerts, FBO's, QSPs, Rewrite Renewals, and Customer Emails for both TPA/PIE. Main Point of Contact for Supplies Orders. Management and response to customer messages through the new messaging center for both TPA and PIE Equal Opportunity Employer/Disability/Veterans Qualifications Must have a high school diploma/GED Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support Beginner level or above proficiency with Microsoft Office software including: Outlook, Word, Excel, and PowerPoint Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI) Apart from religious observation, must be able to work the following shift/schedules: Friday- Tuesday 11:00AM-7:30PM Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (View email address on click.appcast.io) to contact us about your interest in employment.