Customer Service - Test Center Administrator (PT)

Customer Service - Test Center Administrator (PT) West Springfield, MA, USA Job Description JOB TITLE: Test Center Administrator REPORTS TO: Test Center Manager DEPARTMENT: Test Center LOCATION: West Springfield, MA PERKS for employees hired for 20+ hours: 12 Paid Holidays Off annually based on work schedule and start date No selling or quotas Office setting environment No inventory, stocking, floor moves, or overnight shifts! Paid training Sick time is prorated based on start date 401K Employee Assistance Program Vision FSA AVAILABLE SCHEDULE: Part-Time - Hours Will Vary Schedule: The site may be open Monday through Saturday 7 am to 6 pm. Saturday availability is required. Occasional evening hours are required. Possibly, Sunday hours. This is strictly a part-time position and will remain as such, 20 hours per week, with an expectation to work more hours if needed. Schedules are available 2 weeks in advance. RESPONSIBILITIES: Maintain and apply expert knowledge of test center policies, practices, and procedures Greet examinees and verify identification Perform required security checks including the use of wands Continuously monitor candidates as they complete exams Report and/or resolve candidate issues with urgency Maintain a secure environment and materials in the test center at all times Ensure every candidate receives a fair and comfortable testing experience Report any occurrences outside company guidelines Ability to be flexible with scheduling based on Prometric days of operations Represent Prometric's vision, mission and values Safeguard the test center from misconduct If applicable, digitally scan and record candidate's fingerprint identification QUALIFICATIONS: EDUCATION: High school diploma or equivalent required College experience a plus EXPERIENCE: Minimum of one year of customer service experience required, in person (call center, retail, restaurant, etc.) Must be 18 years of age to qualify SKILLS: Ability to communicate professionally and effectively with candidates and coworkers Ability to write detailed and accurate reports and correspondence Ability to multi-task and handle small tools, pack equipment for shipping, or unpack for installation Familiar with Microsoft Windows-based computer programs and applications (including but not limited to MS Office, Outlook, Explorer web browsing) PHYSICAL JOB REQUIREMENTS Must be able to bend, stoop, and lift up to 40 pounds Ability to remain in a stationary position for extended periods while administering exams Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols Prometric is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation,race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law. #J-18808-Ljbffr