Customer Account Manager

Job Summary The Customer Account Manager at Triumph Geared Solutions Macomb serves as the primary link between the customer and the Product Line Director to ensure communication of status and potential problem areas while advising on how to mitigate those concerns. Duties/Responsibilities Act as the primary point of contact for aerospace customers (OEMs, airlines, MROs, defense agencies). Build strong, long‑term customer relationships and maintain high satisfaction levels. Lead customer meetings, business reviews, and communication on program status. Prepare and submit quotations, pricing updates, and proposals. Manage negotiation of long‑term agreements (LTAs) and service-level agreements (As). Address quality issues, non‑conformances, warranty claims, and technical concerns. Provide timely updates and closure of customer issues. Collect customer demand forecasts and translate them into internal planning forecasts Identify risks, opportunities, and changes in customer demand. Support annual revenue planning, budgeting, and sales targets. Work cross functionally with product line IPT to ensure customer and business requirements are filled. Maintain accurate CRM and ERP data for accounts, orders, and forecasts. Prepare reports on OTD, revenue, customer scorecards, and account performance. Provide executive‑level summaries for leadership. Create and maintain a Product Line Communication matrix Represent the "voice of the customer" internally. Work closely with supply chain, engineering, quality, finance, operations, and Product Line IPT Participate in internal meetings to align priorities and resolve constraints. Other duties as assigned. Qualifications Bachelor's degree required 5+ years progressive experience in Program Management 5+ years working in a customer‑facing role with understanding of ERP transactional process in a production environment Experience with preparing, submitting and pricing proposals as well as completing price packages submitted to customers Experience in aerospace manufacturing environment a plus. Background in estimating, costing and profit margins is highly preferable Knowledge of MRP/ERP systems Microsoft Office skills at an intermediate level Physical Requirements Ability to remain seated for long periods of time while working on a computer or documentation, etc. Must have manual dexterity to operate computer keyboard and standard office equipment Must be capable of withstanding long periods of viewing data on a computer screen and/or paper format Triumph Offers Outstanding Benefits, Including: Flexible Time Off Company Paid Holidays Health Insurance starting on your first day Company Paid Short Term Disability, Long Term Disability, Life Insurance, Accidental Death, and Dismemberment (AD&D) Paid Parental Leave Employee Assistance Program 401(k) Match (75% match up to 6%) Recognition and Service Award Programs Educational Assistance Program Employee Referral Program Onsite Fitness Center Free! Climate controlled environment Triumph Group and all its divisions and subsidiaries are Equal Opportunity/Affirmative Action Employers. Triumph Group provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should View email address on click.appcast.io request assistance. Include the title of the position and location in the subject line of your email so we may direct your email to the appropriate person. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to. "An Equal Opportunity Employer - Minorities/Females/Disabled/Veterans" We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, or any other characteristic protected by law. Pursuant to International Traffic Arms Regulations ("ITAR") and the Export Administration Regulations ("EAR"), applicants for SELECT positions will be required to provide proof of U.S. Citizenship, U.S. Permanent Residence, or U.S. Immigration Status in order to meet the minimum qualifications for those select positions. All inquiries related to citizenship are asked solely to comply with ITAR and EAR export licensing requirements. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c).

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