Client Services Team Lead

Public Trust: BI Full 6C (T4)

Requisition Type: Regular

Your Impact

Own your opportunity to work alongside federal civilian agencies. Make an impact by delivering solutions that improve citizen services millions depends on.

Job Description

We are currently seeking a Client Services Team Lead who will provide oversight in areas Deskside Support, Inventory Management, in a high volume, fast paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality.

This role will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The Client Services Team Lead will ensure the deskside support, and executive support staff uses the required tools and software to identify, document, track and resolve reported problems. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients.

REQUIRED QUALIFICATIONS

• A bachelor’s degree in information technology, Business Administration, or a related field or an additional 4 years of experience is required.
• 10+ years’ experience performing IT hardware asset management functions and responsibilities in a large enterprise.
• One of the following ITIL 4 Certifications is required: ITIL 4 Specialist i.e. (CDS, DSV, HVIT, DPI), ITIL 4 Strategist, ITIL 4 Managing Professional (MP) or ITIL4 Strategic Leader (SL)
• Strong understanding of IT asset lifecycle management and software license management is crucial.
• Ability to quickly resolve unexpected IT challenges.
• Strong organizational and project management skills to handle complex asset lifecycle tasks.
• Excellent verbal and written communication to collaborate with technical and non-technical stakeholders.
• Ability to analyze data to identify trends, optimize spending, and report on asset status.
• Proficiency with IT asset management software, inventory management, and data analysis tools like Microsoft Excel.

GDIT IS YOUR PLACE: 
•    401K with company match
•    Comprehensive health and wellness packages
•    Internal mobility team dedicated to helping you own your career
•    Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
•    Cutting-edge technology you can learn from
•    Rest and recharge with paid vacation and holidays

Work Requirements

Years of Experience

10 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

ITIL 4 Foundation | PeopleCert - PeopleCert

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required