Service Operations Assistant

Job Description

Why choose us?

Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!

At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.

Position Summary
The Service Operations Assistant supports the Service Operations Manager in delivering exceptional customer service, driving front-end operational excellence, and ensuring efficient execution of store service functions. This role assists with supervising front-end operations, associate development, cash handling compliance, and customer satisfaction initiatives while maintaining a safe and welcoming environment for customers and associates.
Key Responsibilities Front-End Operations

• Assist in overseeing daily front-end operations, including check stands, self-checkout, customer service, and courtesy services.
• Ensure efficient customer flow and appropriate staffing levels throughout the day.
• Monitor service standards and operational execution.
• Support opening, closing, and shift transition procedures.
• Assist with managing breaks, lunches, and labor utilization.

Customer Service

• Deliver exceptional customer service and create a customer-focused environment.
• Resolve customer concerns, complaints, and service issues promptly and professionally.
• Promote customer loyalty through positive interactions and service recovery efforts.
• Support implementation of customer service programs and initiatives.

Leadership & Associate Development

• Provide leadership, coaching, and support to front-end associates.
• Assist with hiring, onboarding, training, and scheduling activities.
• Monitor associate performance and provide feedback to improve service quality.
• Promote teamwork, accountability, and a positive work environment.

Cash Handling & Compliance

• Ensure compliance with cash handling policies and procedures.
• Assist with till accountability, audits, and reconciliation processes.
• Monitor front-end transactions for accuracy and compliance.
• Support loss prevention and asset protection initiatives.

Operational Excellence

• Monitor front-end productivity and service metrics.
• Ensure equipment and systems are functioning properly.
• Maintain department cleanliness, organization, and safety standards.
• Assist with implementation of operational improvements and process efficiencies.

Safety & Compliance

• Maintain a safe working environment for customers and associates.
• Ensure compliance with company policies, safety programs, and operating procedures.
• Assist with audits, inspections, and corrective action plans.
• Support incident reporting and follow-up processes.

We also provide a variety of benefits including:

• Competitive wages paid weekly

• Access to up to 50% of your earned wages before payday, via our partnership with Stream

• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

Our Values - Click below to view video: ACI Values

A copy of the full job description can be made available to you.

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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