Guest Experience Host - Outdoorsy Hill Country

About The Role The Guest Experience Host is a key ambassador of Outdoorsy Hill Country, ensuring that every guest’s experience from check-in to check-out is welcoming, seamless, and memorable. This person is the first friendly face guests see and interact with on the property, setting the tone for their entire stay. With a love for people and the outdoors, the Guest Experience Host is energized by providing exceptional customer service and personalized support. The ideal candidate is upbeat, empathetic, detail-oriented, and thrives in a fast‑paced environment. This is a full-time role reporting directly to the General Manager. Responsibilities Guest Interaction: Serve as the primary contact for guests and vendors, ensuring smooth communication and a warm, welcoming environment. Communication & Support: Handle incoming calls, occasional outbound calls, and respond to guest emails and chat inquiries regarding reservations, billing, and general questions. Concierge Services: Coordinate and book private tours, tastings, and other custom experiences for guests prior to arrival. Housekeeping Coordination: Oversee the pre‑arrival room inspections, create maintenance tickets as needed, and ensure rooms meet Outdoorsy standards for each guest. Post‑Stay Inspections: Conduct thorough room checks following guest departures to maintain quality and cleanliness. Sales Transactions: Handle food and beverage sales through our POS system (Clover), maintaining accurate and efficient transaction records. Facility Maintenance: Ensure cleanliness of shared areas, such as the bar and communal bathrooms, to uphold a welcoming atmosphere. Requirements Availability : Ability to work weekends and holidays as needed, including occasional night shifts based on business demand. Mindset : A "can-do," team-oriented attitude with a willingness to jump in where needed. Technical Skills : Proficiency with computer systems, POS software, and basic online communication tools. Communication Skills : Professional and courteous communication across all channels, including phone, email, video, and text. Adaptability : Excellent time management skills, with an ability to multitask and handle interruptions in a dynamic environment. Reliability : Highly responsive, dependable, and committed to delivering a superior guest experience. Customer Service : Strong experience in customer service with the ability to empower, empathise, and engage with guests. Physical Requirements : Ability to lift 15-25 pounds, stand or walk for up to 8 hours, and remain active throughout the shift. Professionalism : Maintain a high standard of conduct and adhere to all company policies and procedures. Preferred New Build/Opening Team Experience : Familiarity with the unique demands and opportunities of opening a new property. Passion for the Outdoors : A genuine love for outdoor activities and sharing that passion with guests. TABC & Food Handler Certifications : Current certifications for alcohol and food handling compliance. Compensation & Benefits Pay Rate : $18-$20/hour DOE. Schedule : Full-time (5 days on, 2 days off). Availability : 9am-5pm and 11am-7pm. Comprehensive Benefits : We offer a full health and welfare benefits package, a 401(k) match, and Paid Time Off. #J-18808-Ljbffr