Medical Services Coordinator

Job Description At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! LifeStance Health Values Belonging: We cultivate a space where everyone can show up as their authentic self. Empathy: We seek out diverse perspectives and listen to learn without judgment. Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it. One Team: We realize our full potential when we work together towards our shared purpose. Benefits As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401(k) retirement savings plan with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program. Job Summary The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in-person and remote patients and clinicians. Compensation $19.00 - $20.00 per hour, plus quarterly bonus/incentive potential. Hours Monday - Friday 8:00 am - 5:00 pm. Location 1300 S University Dr., Suite 306, Fort Worth, TX 76107. Duties & Responsibilities Operational Excellence Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LifeStance culture, engagement, and connection. Provide strong customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or emotional situations. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support Assist psychiatric clinicians with necessary aspects of patient care including prior authorizations, lab orders, letters for patients, records requests, coordination of needed patient forms/paperwork (e.g., FLMA). Facilitate communication as needed between the patient, medical staff and the patient’s pharmacy. Manage phone systems: answer incoming calls to the medical services line and provide patient support with medication-related questions, refill requests, release requests, appointment reschedules, miscellaneous inquiries, etc. Ensure accuracy of patient pharmacy information in the medical record. Scan all hard-copy correspondence into the patient’s EHR record. Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. Immediately handle any urgent requests; triage patient issues and resolutions, e.g., direct to correct departments or elevate for assistance. Assist in coordination of external referrals for patient care. Clinician Support Provide general clinician support—assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Aid psychiatric clinicians in the termination process for patients as needed (e.g., termination letter, external referral, AMD status, etc.). Required Skills & Abilities Ability to multitask and prioritize duties to support delivery of a high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using computer software applications (Microsoft Office & EMRs). Comfortable handling sensitive and confidential information (HIPAA). Education & Experience High school or equivalent required; associate's/bachelor's degree preferred. 1+ year of experience in healthcare operations, customer service, or a similar role or setting preferred. Professionalism & Decision-making Responsibilities Behave ethically: understand ethical behavior and business practices and ensure own behavior and the behavior of others are consistent with these standards and align with the values of the company. Build relationships: establish and maintain positive working relationships with others internally and externally to achieve the organization’s goals. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Growth mindset: actively look for ways to improve processes/performance. Assess problem situations to identify causes, gather and process relevant information, generate workable solutions, and make recommendations and/or resolve the problem. Flexibility and adaptability: willingness to be flexible in responsibilities and easily adapt to the company’s needs. Organization & attention to detail: set priorities, develop a work schedule, and monitor progress towards goals, and track details, data, information. Understand the need for accurate information in data entry and communication with patients/clients and staff. Conflict resolution: work cooperatively and effectively with others to resolve problems and express disagreements in a way that does not attack/disparage others or impact patient care. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at View email address on click.appcast.io. LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. #J-18808-Ljbffr LifeStance Health