Service Coordinator

Physical Therapy By Phoenix is seeking a friendly, organized, and service-focused professional for our Service Coordinator Job in Wichita, KS. This important role serves as the first point of contact for patients while helping ensure the smooth day-to-day operation of our clinic. If you enjoy helping people, thrive in a fast-paced environment, and take pride in creating exceptional customer experiences, we encourage you to apply. Make a Difference Every Day At Physical Therapy By Phoenix, our mission is to help patients achieve their goals through compassionate care and outstanding service. As a Service Coordinator, you will play a vital role in creating a welcoming environment for patients while supporting scheduling, administrative processes, and clinic operations. Our team is committed to fostering a positive workplace culture where employees are valued, supported, and empowered to grow. This position offers an excellent opportunity for someone who enjoys working with people, solving problems, and contributing to a collaborative healthcare team. Why Join Physical Therapy By Phoenix? We believe that exceptional patient experiences begin with exceptional team members. You’ll receive the support, training, and resources needed to succeed while working alongside a team dedicated to delivering outstanding care and service. Compensation: Base salary range of $15.00-$18.00 per hour Monthly bonus program Compensation based on experience and qualifications Opportunities for professional growth and development Qualifications: High school diploma or equivalent required Previous customer service, healthcare, or administrative experience preferred Ability to maintain professionalism and confidentiality Strong organizational skills and attention to detail Positive attitude and commitment to excellent patient service Responsibilities: Schedule and confirm patient appointments while assisting with intake and insurance information Answer incoming phone calls, take messages, and communicate effectively with patients and staff Welcome patients and visitors and direct them to the appropriate person or area Update patient charts and complete routine administrative paperwork Utilize office software and equipment to perform daily administrative tasks Send, receive, and organize forms, medical records, and other documents Maintain inventory and organization of office supplies Assist with basic billing, payment processing, and insurance-related forms Perform light cleaning duties to maintain a clean and welcoming environment Wash, fold, and restock clinic laundry as needed Assist with training rehabilitation technicians on front office procedures at the home location Support clinic operations to help ensure an exceptional patient experience Skills: Excellent communication and active listening skills Strong customer service and interpersonal abilities Basic reading, writing, and computer proficiency Ability to learn new processes, software, and healthcare terminology Problem-solving skills and practical decision-making abilities Strong organizational and time-management skills Ability to work independently and collaboratively within a team Comfort using office equipment and technology Helpful, positive, and service-oriented mindset Benefits: Monthly bonus program Medical insurance Dental insurance Vision insurance 401(k) retirement plan with 4% employer match Three weeks of paid time off (PTO) Six paid holidays annually Short-term disability insurance Life insurance coverage Supportive team-oriented culture Training and professional development opportunities If you are passionate about helping others and want to play an important role in delivering exceptional patient experiences, apply today for our Service Coordinator Job in Wichita, KS. Join Physical Therapy By Phoenix and become part of a team dedicated to making a positive impact in the lives of patients every day. #J-18808-Ljbffr