AI Adoption Lead

This is a remote role that may only be hired in the following locations: NC, NY

The AI Adoption Analyst accelerates the organization's AI transformation by driving engagement, adoption, and measurable business impact across enterprise AI initiatives. This role partners with cross-functional stakeholders to design and execute adoption strategies, translating complex AI capabilities into clear, actionable value for the business.

Adoption Strategy and Execution

• Support the development and execution of enterprise AI adoption strategies aligned to business priorities
• Partner with stakeholders to design and implement adoption plans for AI initiatives and deployments
• Build and maintain strong partnerships with business leaders, AI practitioners, and other stakeholders to drive coordinated adoption efforts
• Coordinate adoption activities across multiple AI initiatives to ensure consistent associate experiences, messaging and enablement approaches

Communications and Engagement

• Drive awareness, engagement, and utilization of AI capabilities across business functions
• Develop and execute enterprise AI communications and campaigns across multiple channels, tailored by audience
• Translate complex technical AI concepts into clear, business-friendly messaging for diverse audiences

Learning and Enablement

• Partner with learning teams to design and deliver AI-related training programs
• Develop role-based enablement materials, including job aids, playbooks, guides, and learning resources

Adoption Insights and Measurement

• Track and report on AI adoption, engagement, and learning metrics
• Identify barriers to adoption and design targeted interventions to improve outcomes

Bachelor's Degree and 4 years of experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with hands-on AI/advanced analytics delivery. OR High School Diploma or GED and 8 years of experience in Data management, information technology, financial services, enterprise risk management, or related disciplines with hands-on AI/advanced analytics delivery.

Preferred:

• Advanced degree, certification, or equivalent experience in change management, organizational development, communications, learning, or a related field.
• Knowledge of change management methodologies (e.g., Prosci ADKAR or similar frameworks).
• Experience supporting organizational change, technology adoption, or employee engagement initiatives, ideally within a consulting or enterprise environment.
• Demonstrated ability to translate complex technical concepts into business-friendly communications, training, and enablement materials.
• Experience creating and delivering robust training programs.
• Experience measuring adoption, engagement, and business outcomes associated with technology implementations.

If hired in NY, the base pay for this position is generally between $143,000 and $190,000. Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

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Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at