Customer Service / Accounts Receivable Representative

Job Description

Job Description

Customer Service / Accounts Receivable Representative

Temporary Role | Anticipated 2 months

Mahwah, NJ area | Fully on-site

Monday - Friday | 8am to 5pm

Our client is seeking a Customer Service / Accounts Receivable Representative to join their team. This is a great opportunity for someone with a strong corporate customer service background who enjoys working with customers by phone and email and is interested in expanding their skills into accounts receivable.

The ideal candidate will be professional, organized, detail-oriented, and comfortable handling a high volume of phone calls. Accounts receivable or collections experience is a plus, but we are willing to train the right candidate with solid corporate customer service experience. This is not a retail sales position; we are looking for someone with experience supporting customers in a professional business environment.

Responsibilities:

• Handle a high volume of inbound customer calls, providing assistance and resolving questions or issues
• Make outbound calls to customers regarding past-due balances, account credits, tax documentation, and other account-related matters
• Follow up with customers on outstanding balances to help prevent accounts from moving into pre-collection
• Contact customers regarding resale certificates and provide instructions for submitting required documentation
• Research and follow up on older customer credits and coordinate refunds or work with sales representatives to apply credits
• Assist the team in reducing the over-120-day accounts receivable aging
• Run and review AR reports and account lists
• Maintain and update account information and rating fields
• Release credit holds as appropriate
• Monitor and respond to a shared departmental inbox
• Communicate regularly with sales representatives and internal departments to resolve customer account issues
• Assist with various administrative and ad-hoc projects as needed

Qualifications:

• Previous corporate customer service, customer account support, collections, accounts receivable, or related experience
• Strong verbal and written communication skills with the ability to communicate professionally by phone
• Comfortable making outbound calls and following up with customers
• Proficiency in Microsoft Excel
• Strong attention to detail and organizational skills
• Ability to multitask and prioritize in a fast-paced environment
• Proactive, dependable team player with a positive attitude
• Willingness to learn accounts receivable processes and procedures

Why Consider This Opportunity?

This position offers the opportunity to leverage your existing corporate customer service skills while learning additional accounts receivable responsibilities. Candidates who are strong communicators, organized, and comfortable working directly with customers are encouraged to apply—even if their AR experience is limited.