Communications Specialist (Dispatcher: Non-Emergent)

Communications Specialist (Dispatcher: Non-Emergent)Denton County - Krum, TX 76249OverviewLevel Entry Job Shift Any Education Level High School Category Health CareDescriptionBasic Functions :Primary : Answer telephones, take and gather caller information. Track available units. Dispatch units accordingly. Maintain accurate time records of transport.Secondary : To support the Supervisor, Dispatch in general, as needed.Reporting :The Dispatcher reports directly to the Supervisor, Dispatch (Supervisor).The following positions report directly to the Dispatcher :At this time no personnel report directly to the Dispatcher.Authorities :Sacred Cross EMS, Inc. (SC) grants the Dispatcher the authority to exercise the responsibilities, and perform the duties, of your position. This includes full decision-making authority for all responsibilities and duties you manage, within the guidelines established by the Supervisor and other applicable company policies and procedures.Duties and Responsibilities:The Dispatcher is responsible for the successful performance of the following items: The Supervisor will, at times prescribed by company policy, conduct an evaluation of the Dispatcher's job performance based on these items. The Supervisor will rate the Dispatcher's performance on a scale of 1 through 5 with 5 being the highest possible score.Reporting to work on time according to the assigned schedule prepared to begin his/her duties.Ensuring that his/her time in and time out is consistently and accurately recorded for payroll purposes.Complying with all published company policies and procedures.Maintaining his/her work space in a clean and orderly manner.Supporting the Supervisor in the efficient scheduling of manpower, equipment and other assigned resources.Addressing and resolving problems concerning his/her areas of responsibility referring only those issues to the Supervisor which require his/her involvement.Ensuring the prompt and efficient response and resolution to customer service issues within the assigned area of responsibility.Ensuring that work performed consistently meets or exceeds SC and customer expectations.Collecting and submitting all required documentation in a timely and accurate manner.Maintaining consistent effective communications with his/her immediate supervisor or other management personnel as necessary to ensure efficient operations.Maintaining positive, productive relationships with other departments and personnel within the company.Operating in an ethical manner and in compliance with all established company policies, procedures and standards.Continually searching for ways and means to improve the processes and work flow within his/her assigned area of responsibility.Coordinating with and training, to the degree required, the person designated by the Supervisor to assume his/her duties in the event of his/her absence.Performing various other jobs and assignments as directed.QualificationsRequirements :Education : A High School Diploma or GED is preferred.Experience : A minimum of two years of verifiable, directly related experience with an organization similar in business activities to SC is preferred. The ability to work various shift schedules and a high level of computer proficiency is required.Licenses and Certificates : This position requires a current, valid Operator's License issued by his/her state of residence and a driving record acceptable to the company's insurance carrier.Physical Requirements:Body Positions: While performing the duties of this job, the employee is regularly required to stand and/or walk for prolonged periods of time. He/she may also be required to sit for prolonged periods of time while completing other duties and responsibilities.Body Movements: The employee must have a full range of body movements, including the use of his/her hands to finger, handle, feel and manipulate various equipment. The employee must be able to bend, stoop and crouch.Body Senses: The employee must have command of the senses of sight, hearing, touch and smell. Specific vision requirements include close vision, depth perception and the ability to adjust focus.Strength: The employee must have the ability to frequently lift and carry up to twenty-five pounds.Working Conditions: This employee will primarily be working in a smoke-free, climate controlled, indoors environment. He/she will occasionally be exposed to an indoor vehicle parking and vehicle maintenance environment.Noise Level: The noise levels for this position will range from low to moderate to high depending upon the job site conditions as described above.Performance Requirements: The Dispatcher must meet or exceed all assigned duties and responsibilities at least 95% of the time, without sacrificing quality or safety. Sacred Cross EMS, Inc.