Banquet Manager

Description Job Summary: Manages and leads the Banquet Department to provide guests with quality food and beverage events and ensures a first-class experience. Banquet Manager Essential Duties and Responsibilities include the following; however, other duties may be assigned: Ensures guests receive professional, efficient, prompt, and courteous service; resolves guest issues. Works closely with POSTOAK management teams, including but not limited to sales and kitchen teams, to produce first-class events for guests. Attends weekly operations meetings, conducts twice-weekly Banquet Event Order (BEO) meetings, and holds periodic banquet staff meetings. Coordinates employee and temp labor schedules. Trains, develops, and supervises banquet supervisor, banquet servers, bartenders, and barbacks. Ensures that all service areas (back and front of house) are clean, sanitized, and organized. Ensures employees safely handle food and beverages as required by safety and sanitation requirements. Manages inventory of beer and wine in Willow Marketplace Executives Banquet Event Orders, orders linens and specialty items for BEOs and processes invoices in a timely manner. Ensures BEOs are updated daily with accurate cover and revenue information for night audit. Ensures breakdown and cleanup of events are complete and ready for the next service event. Communicates with the Executive Chef regarding guest needs, including but not limited to, changes, special requirements, meal additions, discrepancies, etc. Ensures service of alcohol is in accordance to applicable Federal, State, and Local laws. Upsells food and beverage products when appropriate. Manages inventory including maintaining adequate inventory levels of beverage and snack products, paper goods, and coffee break items. Conducts monthly liquor inventory records and reports, meets inventory deadlines. Purchases liquor and processes all invoices in a timely manner. Oversees point of sales systems for banquets and bars and ensures accurate reporting. Provides superior customer service in the variety of service styles offered at POSTOAK including but not limited to, buffet, boxed, plated, cookout, reception, coffee break, and social. Adjusts customer service to fit service style. Prepares tables and table settings according to Banquet Event Orders. Inspects all table related set up and settings for cleanliness, damage, proper placement, and quality. Prepares buffet stations to ensure maximum accessibility and convenience. Inspects all related set up and settings for cleanliness, damage, proper placement, and quality. Provides knowledgeable course descriptions as needed, including ingredients used, and is prepared for and answers questions. Presents and delivers food to guests. Checks for quality and customer satisfaction. Provides related seasonings or condiments. Introduces and connects with group leader, allowing open communication and handles day of changes and pivots when necessary. Safely and properly handles silverware, glassware, service ware, food, and beverages as required by the safety and sanitation requirements. Working Manager, must be able to set up, run and execute meal service and bar service single handedly and confidently on occasion, maximizing payroll Serves as Manager on Duty when working events. Initiates contact with the group contact and ensuring BEOs are executed properly, ensuring and elevated guest experience. Clears table, silverware, glassware, service ware and other food in accordance with serving style, utilizing trays, and tray jacks when needed. Follows guidelines established in the Banquet Staff Tasks and Standards. Promptly responds to and resolves guest issues and complaints. Ensures guest satisfaction. Responds to requests, needs, and job function with thoroughness and a sense of urgency. Sanitizes, cleans, and organizes work and banquet space on a daily, weekly, and monthly basis. Assists with training new servers as instructed by management. Accurately assists with taking inventory as requested. Loads, delivers, and/or unloads food, beverages, ice and/or other items as requested. Items may weigh up to, and in excess of 75 lbs. Recruits, interviews, and trains new banquet staff. Actively builds relationships with team members and is a team player. Treats all POSTOAK employees, managers, and customers with respect. Dresses professionally in accordance with company dress code and area uniform requirements. Attends all required company training programs and meetings. Follows instructions and responds to management direction. Maintains cleanliness of assigned areas, banquet space, and kitchen. Removes trash regularly and safely. Develops and maintains a working knowledge of the Employee Handbook. Actively and immediately reports suspected theft, fraud, or falsifications to Management. Ability to perform all job functions and responsibilities. Assists in other tasks, duties, or projects as assigned by management. Requirements Qualifications: To perform this job successfully, an individual must be able to perform all essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: High school diploma or GED. Certificate, Associate, or Bachelor’s degree in Hospitality industry preferred. License Requirements: The employee must possess a Food Employee Permit issued by the Tulsa Health Department and a current Alcohol Service Permit through state ABLE commission, or alternative approved government agencies. The employee must possess or secure Alcohol Training Program. Driving is required. The employee must possess a valid driver’s license, valid insurance, and must be approved to drive by Human Resources. Experience: One (1) year food industry experience in the Hospitality industry. Kitchen Skills: Ability to safely handle a knife, uncork wine, tap a keg, and operate other kitchen equipment as needed. Language: Ability to read and comprehend simple instructions, safety rules, Banquet Event Orders, Banquet Staff Tasks and Standards, the Employee Handbook, other Company policies and procedures, short correspondence, memos, and documents. Ability to write simple correspondence. Ability to listen and comprehend, and present information to guests, co-workers, and management. Reasoning Ability: Ability to apply common sense understanding to carry out instructions. Ability to deal with problems involving several concrete variables in standardized situations. Physical Demands: Ability to stand and/or walk for a prolonged period of time. Ability to lift and/or move up to 75 pounds. Ability to reach, stoop, and/or crouch; use hands to finger, handle, or feel; reach with hands and arms; talk and/or hear. Ability to step up and down onto platforms while carrying items. The employee is occasionally required to sit; climb, balance and stoop; kneel; crouch; and/or crawl. Ability to hold and serve drinks, pitchers, plates repetitively and with a steady hand. Ability to pack and carry containers and trays; walk long distances; and fill coolers and drink stations with ice, beverages, and other product. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to work under variable temperature conditions (or extreme heat or cold), indoors/outdoors, under variable noise levels ranging to loud. Supervisory Responsibilities: This job supervises banquet staff, including Banquet Supervisor, Banquet Servers, Bartenders, and Barbacks. Employee Review Acknowledgement: I acknowledge that I have read this Job Description, and I understand what is expected of me. POSTOAK reserves the right to change or reassign job duties or to combine positions at any time. I also understand that I am an at-will employee, and this Job Description does not constitute a contract of employment. #J-18808-Ljbffr POST OAK LODGE OF OKLAHOMA LLC