Service Manager

HVAC Service Manager Experience Required: 4-7 Years of Residential HVAC Experience (Tech background required) About the Opportunity Are you an experienced HVAC leader who thrives on solving problems, building winning teams, and driving bottom-line results? Aire Serv of NE Ohio is looking for a dynamic, hands-on HVAC Service Manager to take full ownership of our residential service and maintenance department in Orrville, OH. This is not a sit-behind-the-desk job. We are looking for an action-oriented leader with an ownership mentality who can jump in on Day 1, identify operational bottlenecks, build high team morale, and turn our service division into a high-margin, high-efficiency engine. What You’ll Do from Day 1 1. Drive Profitability & Operational Excellence Take Ownership of Margins: Lead the strategic drive to increase departmental service margins while improving service quality and margin. Financial & KPI Analytics: Partner directly with the Owner and CFO to evaluate operational analytics, track performance metrics, and execute strategies that move the profitability needle. Master the Dispatch Board: Manage dispatch to optimize schedule flow, eliminate unnecessary drive times, and keep field operations streamlined. Eliminate Unnecessary Overtime: Structure field operations and scheduling to keep overtime controlled while maximizing regular-hour call completion. 2. Lead, Coach, & Support the Field Team Be the Technical Support Line: Leverage your background as an HVAC technician to be available in real time to answer technical questions and guide techs through tough field diagnostics. Conduct Field Ride-Alongs: Regularly jump in the truck for ride-alongs to mentor technicians, audit service quality, and listen to team feedback. Training & Continuous Education: Build and run structured, ongoing training programs focused on technical skill development, customer communication, and proper job execution. Build Rapport & Culture: Foster a strong team culture rooted in trust, open communication, high morale, and mutual accountability. 3. Purchasing & Fleet Inventory Control Ensure Accurate Truck Stocking: Fix inventory gaps by establishing strict, repeatable truck-stocking standards so technicians have the right parts on hand, eliminating wasted trips to supply houses. Manage Tech Purchasing: Oversee purchasing for technician tools, equipment, and material needs to keep costs controlled and field teams fully equipped. What We’re Looking For 4 to 7 years of residential HVAC experience, including hands-on experience as an HVAC technician. Software Fluency: Must be fluent in ServiceTitan and highly tech-savvy across modern trade management tools. Problem-Solver & Owner Mindset: A proactive leader who doesn't wait for direction to fix broken processes or operational leaks. Financial & Operational Acumen: Ability to read reports, understand margin drivers, and collaborate with executive leadership on business metrics. People Leader: Strong communication skills with a track record of building team trust and driving technician growth. Valid driver’s license with a clean driving record. Compensation & Benefits We believe in rewarding leaders who take ownership and drive measurable results: Competitive Compensation: $85,000 – $95,000 Base Salary + High-Upside Performance Bonuses tied to departmental profitability. (OTE: 95,000-110,000+) Insurance: Health, Dental, and Vision insurance options available after 90 days. Time Off: Paid Time Off (PTO) and company-observed paid holidays. Tech Package: Company-provided smartphone, tablet, and management tools. Growth: Ongoing executive coaching and professional development. Ready to Take the Wheel? Aire Serv of NE Ohio is an equal opportunity employer. #J-18808-Ljbffr