Accounts Receivable Collections Specialists

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Job Overview

Currently seeking motivated and results-driven Accounts Receivable Collections Specialists to join our team. In this role you'll be interacting with our clients daily by phone and email providing superior service related to current status of accounts, payments and other concerns.

Job Responsibilities

• Contact clients with overdue accounts, both by phone and e-mail, to ensure timely payments on open invoices
• Consistently follow up with customers on past due accounts
• Investigate reason for delinquencies and encourage and arrange plans for timely payments
• Answer incoming calls regarding billing issues
• Assist customers with disputes, inquires, and questions surrounding payment history
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Provide thorough and accurate documentation of clients' accounts through our communication channels, keeping record of all collection activities.
• Maintain positive relationships with sales representatives, clients, and referral partners
• Listen attentively to customers to ensure a positive customer experience when resolving account issues related to invoices/billing or cash applications

Required Skills

• Prior experience in collections required
• Associate's or Bachelor's degree required
• Excellent written and verbal communication skills, along with superior analytical and critical thinking abilities
• “Team player” mentality with outstanding inter-personal and problem-solving skills
• Proven track record of reducing past due debts and maintaining current account balances in a portfolio with a high volume of invoices
• Self-motivated and able to work remotely
• Demonstrated ability to multi-task and work in a fast-paced environment
• Flexibility and ability to adapt to the needs of a growing business
• Proficiency in Microsoft Excel and experience with Net Suite and Versapay is a plus