Patient Care Technician

Summary:

Lifesaving impact, rewarding careers: For more than 150 years, the ASPCA has been on the frontlines to save, transform and protect the lives of millions of animals. We are looking for a Care & Enrichment Technician to provide high quality daily care to dogs at the Behavioral Rehabilitation Center, making a critical impact on the vulnerable animals who need us most.

Who We Are

The ASPCA Behavioral Rehabilitation Center (BRC), located in Weaverville, NC, is the first and only facility dedicated to the study and rehabilitation of extremely fearful, under socialized dogs, such as those confiscated from puppy mills and hoarding situations. The center focuses on two main goals: (1) the study and rehabilitation of dogs who suffer from behavioral problems that compromise their quality of life and prevent adoption, and (2) elevating shelter animal behavior programs across the country through the sharing of emerging best practices.

What You'll Do

This key role at the BRC includes providing daily care, cleaning and enrichment for the animals in treatment at our facility in Asheville, NC. The goal of the Rehab Center is to provide behavioral interventions for dogs who are so behaviorally compromised that they suffer from a poor quality of life and cannot be placed in a home without rehabilitation. Critical to their success at the BRC is their ability to stay healthy while in the facility.

The Care and Enrichment Technicians (CETs), who comprise a team of 8 in total, work together to provide daily care and enrichment, perform low stress handling and husbandry, closely monitor and report signs of medical and behavioral change and keep all animal care areas stocked with supplies. The CETs also prepare and provide daily enrichment items to keep dogs engaged and reduce stress, facilitate playgroups, and assist the behavior staff as requested with specific parts of the interventions. One of the most critical functions of the CETs is to serve as part of a harmonious, united team of shelter operations, shelter medicine and animal behavior experts, all dedicated to collaborating with each other to provide balanced, holistic care.  

When & Where You'll Work

• This position is based in Weaverville, near Asheville, NC, and will report to the BRC's Senior Manager, Care and Enrichment. There will be no direct reports. 

• This role requires the ability to work a flexible schedule, including days, evenings and holidays, as needed.

When & Where You'll Work

Compensation

Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future.    

The target hiring range for this role is $20.75-$22.19 hourly.

Benefits

At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to:

• Affordable health coverage , including medical, employer-paid dental, and optional vision coverage .

• Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you .

• Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year .

• Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more.

For more information on our benefits offerings, visit our website .  

Responsibilities:

Responsibilities will include, but are not limited to:

Direct Animal Care & Monitoring

• Provide daily care and support for the dogs in treatment, adhering to the BRC

  standard operating procedures and low stress handling and approach.

• Ensure the comfort and cleanliness of shelter animal population on a daily basis.

• Monitor and help maintain the medical and behavioral health of shelter animals; documenting all medical and behavioral concerns and observations on a daily basis.

• Ensure adherence to nutrition, sanitation and infectious disease-prevention

  protocols established by the ASPCA's Shelter Medicine Services team and BRC Operations Management.

• Comply with specific feeding programs established by the Senior Director of Medical.

• Support the behavioral growth of the dogs in treatment, in coordination with the Behavior Branch and treatment paradigms of the program.

• Assist as requested in behavior treatments and interventions.

• Take inventory, restock supplies and put away deliveries as needed.

• Provide a safe and compassionate environment for animals in our care, our staff,

  by using low-stress handling techniques.

Enrichment & Program Support

• Follow guidelines to ensure that animal holding areas include appropriate music

  and/or auditory stimulation for shelter animals.

• Manage play groups and graduate activities as directed by Senior Manager of Care and Enrichment.

• Prepare and distribute enrichment as directed; being open to specific needs

  based on treatment status or special needs.

• Assist in onboarding and integrating volunteers into daily care, setting clear expectations, providing guidance as needed and always communicating respect and gratitude for volunteer support.

• Drive an ASPCA vehicle to transport animals when needed and maintain the cleanliness of the animal transport vehicles when used.

• Assist in Learning Lab collaborative modules to provide understanding to shelter partners around BRC Operations protocols as needed.

• Under the direction of the Senior Manager of Care & Enrichment and the Senior Director of Operations, provide hands-on coaching of Operational procedures & protocols for ASPCA visitors.

Qualifications:

• Always treats people and animals with care and respect; must be a compassionate caregiver for animals and have a genuine interest in working with others maintains a consistently positive attitude; must enjoy working directly with people; respects team members at all levels

• Cultivates a climate in which individual differences and perspectives are valued, respected, encouraged and supported

• Forms authentic, trusting relationships which enhance individual and team performance

• Ability to work independently as well as part of a team

• Ability to troubleshoot and problem-solve

• Excellent written and oral communication skills

• Meticulous organizational skills; pays close attention to detail

• Must enjoy keeping animals and kennels clean

• Ability to skillfully restrain, lift, and handle animals in stressful conditions

• Ability to work closely with behaviorally compromised animals and feel comfortable working in an environment where euthanasia is performed on a regular basis

• Interest in working with undersocialized dogs with extreme fear issues

• Must be willing to work in an environment with potentially extreme temperature changes and weather conditions as well as exposure to chemical and biological hazards, such as feces and blood.

• Displays care and concern for the safety and well-being of self, animals and others, especially during stressful times

• Must be able to lift up to 100 lbs with assistance, carry up to 50 lbs, and have the physical capacity to bend, crawl, reach overhead, kneel and repetitively use hands to meet the physical demands of this position

• Flexible and willing to attend mandatory staff meetings and training classes that may not

  occur during regular work hours.

• Must provide a valid driver's license upon hire and pass a motor vehicle history check demonstrating a safe driving history.

Education & Work Experience

• High school diploma or GED required

• Professional or volunteer animal care experience with dogs is required

• 6 months of professional or volunteer animal care experience with dogs is strongly preferred

• Animal shelter experience with dogs strongly preferred; dog boarding or veterinary clinic experience with dogs preferred

• Fear Free Shelter Certification within 60 days of hire

Stay Connected – Join Our Talent Community

If you are interested in joining our team but do not see a position listed that fits your experience or interests, please  visit our website to join our Talent Community  and stay connected to future opportunities with the ASPCA.

Language:

English (Required)

Education and Work Experience:

High School Diploma (Required)

Stay Connected – Join Our Talent Community:
If you are interested in joining our team but don't feel this position fits your experience or interests, please check out our other open opportunities or consider joining our Talent Community.

About Us:
The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.

The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.

The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.

At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.

Our EEO Policy:
The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.

Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.

ASPCA is an Equal Opportunity Employer (M/F/D/V).

Applicant Notices : Applicants have rights under federal employment laws: Equal Employment Opportunity; Employee Polygraph Protection Act (EPPA); Family and Medical Leave Act (FMLA); Uniformed Services Employment Reemployment Rights Act (USERRA). Candidates residing in CA, CO, Flagstaff (AZ), IL, IN, Los Angeles (CA), Los Angeles County (CA), MA, ME, NJ, NM, NYC, OR, Philadelphia (PA), RI, San Francisco (CA), and WI should click here for additional information about general applicant notices.