Health Technician (Hearing Instrument Specialist)

Job Title

Health Technician (Hearing Instrument Specialist)

Duties

Duties include but are not limited to the following:

• Hearing aid troubleshooting and repair.
• Performing visual and auditory checks of hearing aids and hearing assistive technology-including all hearing aid accessories as well as alerting devices (troubleshoots performance)
• Fabricating earmold impressions with proper (non-diagnostic) otoscopy.
• Ordering earmolds based on plan of care through prosthetics or DLC and fitting and modifying earmolds, if necessary.
• Providing basic hearing aid information for patients and caregivers consistent with the audiologist's treatment plan, including but not limited to, realistic expectations, communication strategies, and/or aural rehabilitation.
• Assisting in set up and delivery of face-to-face and telehealth visits by preparing the equipment for patient evaluation and other audiology procedures including, but not limited to daily biologic listening calibration of audiometric equipment and calibration of real-ear equipment.
• Assisting patients with hearing aid connectivity including, but not limited to downloading applications (or apps), pairing devices in the app, Bluetooth pairing, and pairing hearing aid accessories.
• The Health Technician (HIS) completes documentation per medical center policy for timeliness for each episode of care and codes procedures as appropriate in the patient record in preparation for co-signature by the audiologist.

Administrative duties may include, but not limited to the following:

• Maintaining comprehensive supply and equipment tracking systems to include monitoring stock of RME and consumable items.
• Ensuring proper inventory levels to complete the daily tasks.
• Prioritizing the acquisition of all supplies and equipment regarding date of expiration and may maintain a loaner hearing aid inventory.
• Processing incoming devices from patients with concerns related to their hearing aids or hearing assistive technology.
• Preparing and charging (if required) hearing aids and assistive devices for delivery.
• Receiving devices and restoring settings of hearing aid/hearing assistive technology after repair or replacement from manufacturer, Denver Logistics Center (DLC).
• Maintaining proper levels of mailing/shipping supplies.
• The Health Technician (HIS) receives and completes incoming communications from Veterans (electronic and telephone), and facilitates follow-up based on audiologist's treatment plan to include ordering supplies through DLC.

Work Schedule

Monday to Friday, 8:00 am to 4:30 pm

Telework

Not Eligible

Virtual

This is not a virtual position.

Recruitment Incentives

May be authorized for highly qualified candidates

This announcement will remain open, unless a selection is made before the closing date. The first certificate of qualified applicants will be issued on May 12, 2026, or when 3 or more applications have been submitted. Applications will be reviewed and referred to the hiring manager as they are received. It is recommended that you submit your application as early as you can to ensure that your application is considered. Once a selection has been made, this posting will be terminated. Department of Veteran Affairs employees will be given first consideration during selections process and are required to submit a most recent (non award) SF 50.