Transformation Manager

Position Purpose

This position manages the optimization of operational outcomes by ensuring achievement of business goals through Key Performance Indicator (KPI) alignment and continuous improvement. As an expert in the field, the incumbent monitors the performance of the overall business, as well as the performance of business subsets and leadership. The incumbent identifies performance gaps and develops and coordinates Process Improvement (PI) initiatives and other organizational response efforts to close these gaps.

Nature and Scope

* Oversight and/or direct execution and delivery of performance programming initiatives including (but not limited to) KPI alignment and tracking, identification, and remediation of performance gaps (often through PI efforts), and complex problem solving across multiple disciplines and divisions.

* Provide transparency of business health for stakeholders to ensure successful achievement of larger goals. Performs troubleshooting, root cause analysis, and PI for course correction when KPIs and incremental targets are not met.

SIGNIFICANT RESPONSIBILITIES:

* Works cooperatively with senior administrative and clinical leadership to (a) measure, monitor, and deploy performance goals among all levels of leadership and staff through creating KPI alignment (b) identify improvement opportunities in complex, multi-system environments using analytical and PI tools as well as industry standards and best practices, (c) establish expectations and measures of success for improvement initiatives, (d) determine resources (financial, staffing, data, etc.) and/or tactics needed to accomplish goals, and (e) manage, measure, and monitor the implementation of complex improvement efforts

* With administrative and clinical leadership collaboration, demonstrates strong leadership capabilities through executing improvement efforts and strategy deployment from inception to completion, including maintaining a patient/customer-centered approach and empowering the people who do the work to improve the work.

* Works directly with operational leaders to evaluate needs and determine methods for accomplishing business goals through efficient use of resources and team members.

* Formally and informally provides PI and performance consulting and coaching to leaders and staff of all levels.

* Works with others to demonstrate and communicate success, progress, and organizational learning.

* Serves as a technical and educational PI, Performance, and Strategy resource to the organization. Incumbent may be asked to teach, present, educate, and facilitate as needed to small and large audiences, both internal and external

* Must exhibit not only the values of Renown Health, but also basic Lean principles including continuous improvement, respect for people, scientific thinking, seeking perfection, and leading with humility.

* May be asked to coordinate a calendar and schedule of the strategic and improvement activities occurring across the organization.

* Facilitates necessary interactions and communications with all leadership and support stakeholders for efficient PI project execution (support stakeholders include Organizational Development, Service Excellence, Quality, Enterprise Data Analytics, Supply Chain, IT, etc.)

* Supports the continued maturity of the TMO through adoption of changes and new directives and by proactively collaborating with other team members.

Challenges for this position are to exhibit excellent communication, collaboration, organization, time management, analytical, and coaching skills. This role must be able to lead and monitor a breadth of improvement and strategic activities while taking ownership, assessing risks, and driving results. This position will work with physicians, staff, leaders, SMEs, and data analysts to achieve world class performance in all areas of focus. The incumbent is challenged to creatively help others think scientifically, to meet constant deadlines, to expertly guide complex efforts in pursuit of achieving strategic goals, and to ensure standards established by the TMO are maintained. Incumbent must be self-motivated, independent, and adaptable in order to provide value in an ever-changing, complex environment.

This position does not provide patient care.

Disclaimer

The foregoing description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Minimum Qualifications

Name

Description

Education:

Must have working-level knowledge of the English language, including reading, writing, and speaking English. Bachelor's degree required, preferably in health science or management, industrial and/or systems engineering, business, or organizational change. Master's degree in in similar field(s) required, or equivalent years of experience.

Experience:

Five or more years' experience in a PI or program/project management role with a proven track record of facilitating complex organizational projects and improvement efforts. Strong leadership, communication, and presentation skills to interact with senior executives and other leaders required. Demonstrated experience with and understanding of health care operations, information and technology system complexities, project management, process design, strategy deployment and/or outcomes improvement preferred.

License(s):

None

Certification(s):

Must be certified in in-house Lean program within 6 months of hire. Certification and/or experience in change management, lean production, project management (PMP), or related field is required.

Computer / Typing:

Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Word, able to learn other software as needed and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.