Customer Service Representative

Job Description

Job Description

Customer Service Representative

• Location: Clark, NJ
• Schedule: Monday – Friday, 8:00 AM – 5:00 PM
• Reports To: Office Manager
• Compensation: $50 - $52k annually
• Employment Type: Direct Hire

Position Overview

PrideStaff is seeking a dedicated Customer Service Representative on behalf of our client, a premier local provider of home maintenance and repair services in Clark, NJ. In this role, you will deliver top-tier service to our clients by helping them schedule services, answering inquiries, generating invoices, and seamlessly managing inbound customer requests from start to finish.

Key Responsibilities

• Deliver white-glove service when answering inbound calls and responding to customer leads
• Assist clients with scheduling service appointments and resolving inquiries
• Generate and process client invoices accurately
• Educate prospective clients on available services and close incoming sales opportunities
• Maintain exceptional customer relationships to ensure a premium experience

Qualifications

• Strong verbal communication, active listening, and phone customer service skills
• Experience with client scheduling, invoicing, and professional customer care
• High organizational skills with the ability to multitask in a fast-paced office setting
• Previous experience in customer service, administrative support, or inbound sales preferred

Benefits & Perks

• Bonus Potential: Tiered bonus structure paid out quarterly based on performance
• Paid Unused Sick Time: Annual payout for any unused sick days
• Benefits Package: Health and medical coverage options available
• Consistent Work Schedule: Day shift, Monday through Friday (8:00 AM – 5:00 PM)

\nCompany Description

PrideStaff is a national staffing service founded in 1978 with over 80 locations nationwide. We are currently expanding with a new office in East Hanover and are looking for individuals to share our mission: Consistently provide client experiences focused on what they value most. Professionals who are client service driven, goal orientated, organized and have an internal drive for success possess the qualities to be successful with PrideStaff. Additionally:

•\tClients and candidates consistently rate PrideStaff among the top recruiting firms within the staffing industry based on Net Promoter Score (NPS) data
•\tPrideStaff provides comprehensive training to Staffing Consultants on our proven sales, recruiting and staffing processes
•\tWe help our Staffing Consultants succeed with leading edge recruiting technology and performance improvement programs
•\tWe offer one of the most unique and competitive compensation plans in the Staffing and Recruiting industry

Company Description

PrideStaff is a national staffing service founded in 1978 with over 80 locations nationwide. We are currently expanding with a new office in East Hanover and are looking for individuals to share our mission: Consistently provide client experiences focused on what they value most. Professionals who are client service driven, goal orientated, organized and have an internal drive for success possess the qualities to be successful with PrideStaff. Additionally:\r\n\r\n•\tClients and candidates consistently rate PrideStaff among the top recruiting firms within the staffing industry based on Net Promoter Score (NPS) data\r\n•\tPrideStaff provides comprehensive training to Staffing Consultants on our proven sales, recruiting and staffing processes\r\n•\tWe help our Staffing Consultants succeed with leading edge recruiting technology and performance improvement programs\r\n•\tWe offer one of the most unique and competitive compensation plans in the Staffing and Recruiting industry