Patient Care Representative

Patient Care Representative

At Elara Caring, we have a unique opportunity to play a huge role in the growth of an entire home care industry. Here, each employee has the chance to make a real difference by carrying out our mission every day. Join our elite team of healthcare professionals, providing the Right Care, at the Right Time, in the Right Place.

At Elara Caring, we care where you are and believe the best place for your care is where you live. We know there's no place like home, and that's why our teams continue to provide high-quality care to more than 60,000 patients each day in their preferred home setting. Wherever our patients call home and wherever they are on their health journey, we care. Each team member has a part to play in this mission. This means you have countless ways to make a difference as the Patient Care Representative. Being a part of something this great, starts by carrying out our mission every day through your true calling: developing an amazing team of compassionate and dedicated healthcare providers.

To continue to be an industry pioneer delivering unparalleled care, we need a Patient Care Representative with commitment and compassion. Are you one of them? If so, apply today!

As the Patient Care Representative, you'll contribute to our success in the following ways:

• Conducts phone calls on a daily basis, communicating with prior patients in assigned territory to follow-up on health status and potential changes in condition warranting additional services.
• Actively works to connect patients with appropriate internal team members based on patient needs and requests, including but not limited to skilled care, personal care, hospice care, ElaraConnect personnel or others as appropriate.
• Answers all inquiries regarding enterprise services and provides appropriate information.
• Collaborates with Patient Care Specialists for leads identified in assigned market territory.
• Collaborates with Patient Care Specialists and service line operators to resolve issues related to Check-In operations, including connection issues with prior patients and overall program utilization.
• Remains current on virtual customer relations trends and innovations to meet the needs of the customers.
• Assists in evaluating agency operations and systems and identifies ways to enhance workflow and productivity.
• Participates in clinical record audits, utilization reviews and Peer Review and Quality Improvement programs.
• Attends training, education, seminars, or other means of learning.
• Notifies supervisor of any problems requiring administrative attention and intervention.
• Processes all data entry information accurately into appropriate company systems.
• Participates in weekends and/or holidays, as assigned.

What is Required?

• High School Diploma/GED
• 1+ year experience in a home health care setting preferred
• Knowledge of Medical Terminology
• Proficiency with MS Office Suite (Word, Excel, Outlook)
• Excellent verbal and written communication skills.

You will report to the Program Supervisor.

This is not a comprehensive list of all job responsibilities; a full job description will be provided.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.