Client Success Manager
Full-time
Service Management Group (SMG)
Client Success Manager What we’re looking for
The Client Success Manager is the primary client contact at SMG, building strong relationships with clients and program owners while helping them get measurable value from their experience management programs. This role combines client partnership, program strategy, product expertise, training, and proactive guidance to improve program health, feature adoption, usage, satisfaction, and ROI, while connecting client priorities to the right SMG capabilities. What you’ll do
SMG is an experience management (XM) partner to many of the world’s leading restaurant, retail, and consumer services brands. With 30+ years of history under our belt, we pair an AI-native enterprise software platform with unmatched professional services to help organizations generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. Like what you see? Learn more about the company, our purpose and values, and our customer, employee, and brand experience management solutions at Our commitment to inclusion: SMG is proud to be an equal opportunity employer and is committed to creating an inclusive environment where everyone can thrive.
The Client Success Manager is the primary client contact at SMG, building strong relationships with clients and program owners while helping them get measurable value from their experience management programs. This role combines client partnership, program strategy, product expertise, training, and proactive guidance to improve program health, feature adoption, usage, satisfaction, and ROI, while connecting client priorities to the right SMG capabilities. What you’ll do
- Serve as an SMG program and product expert, demonstrating features and delivering training that increases effective use of SMG tools.
- Manage client program health and adoption, guiding clients toward best practices across survey design, reporting setup, invite methods, close-the-loop processes, data integrations, and related program elements.
- Proactively share best practices, cross-client examples, training, and practical feature guidance to help clients strengthen and grow their programs.
- Align partnership priorities, deliverables, and timelines to client business objectives, and connect ongoing work to the outcomes clients are trying to achieve.
- Lead annual or semi-annual survey and program consultations, maturity assessments, and strategic partnership planning, then drive follow-through on actions that support program ROI.
- Manage client communication around deliverables and program updates, resolve concerns effectively, and escalate critical issues through seamless resolution.
- Build trusted relationships with key contacts across client levels, anticipate needs, and act as a strong advocate for the client within SMG.
- Identify opportunities to expand listening channels and program value, partner with Sales on additional capabilities, and maintain accurate Salesforce records for deliverables, client health inputs, and action items.
- 30 days: Build a clear understanding of assigned client programs, priorities, stakeholders, SMG tools, and current program health and adoption opportunities.
- 60 days: Lead core client communications, training, and deliverable follow-through while identifying risks, opportunities, and actions that improve adoption and program health.
- 90 days: Own a consistent client partnership rhythm that ties program activity to business objectives, advances strategic plans, maintains strong Salesforce visibility, and surfaces opportunities for additional program value.
- We work with some of the world’s biggest and most valued brands.
- We’re fully remote, and we’re staying that way.
- We offer competitive compensation and benefits, which include but aren’t limited to:
- Unlimited PTO
- Extended parental leave
- Company-issued equipment and tools
- A culture built on connection, collaboration, and continuous improvement
- Bachelor’s degree or equivalent work experience.
- Minimum 2+ years of experience in client success, account management, consulting, customer experience, or another customer-facing role.
- Working knowledge of client success, customer experience programs, retention, and value realization.
- Strong relationship management skills with clients, executives, and internal cross-functional partners.
- Demonstrated ability to provide consultative guidance, identify risks and opportunities, influence action, and manage priorities, client communications, and program health across multiple accounts.
- Previous roles in client success, account management, CX, customer feedback, market research, consulting are ideal.
SMG is an experience management (XM) partner to many of the world’s leading restaurant, retail, and consumer services brands. With 30+ years of history under our belt, we pair an AI-native enterprise software platform with unmatched professional services to help organizations generate new revenue, grow existing revenue, reduce detractors, and drive operational efficiencies. Like what you see? Learn more about the company, our purpose and values, and our customer, employee, and brand experience management solutions at Our commitment to inclusion: SMG is proud to be an equal opportunity employer and is committed to creating an inclusive environment where everyone can thrive.
Vacancy posted 15 hours ago
Similar jobs that could be interesting for youBased on the Client Success Manager in Clayton, MO vacancy
- ...Client Success Manager What we’re looking for The Client Success Manager is the primary client contact at SMG, building strong relationships with clients and program owners while helping them get measurable value from their experience management programs. This role...SuggestedFull timeWork experience placementRemote work
$90k - $110k
...customers through paid advertising, content creation, and lead generation systems. Were growing quickly and are looking for a Client Success Manager who can help us deliver an exceptional client experience while driving retention, account growth, and long-term client...SuggestedLocal areaRemote workGravitate Digital
Saint Louis, MO4 days ago- ...nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics... ...actionable intelligence to maximize their revenue cycle. The Client Success Manager is responsible for the overall management, servicing,...Suggested
Nimble Solutions
Chesterfield, MO14 days ago - ...Job Description Job Description CLIENT SUCCESS AND RELATIONSHIP MANAGER Forward Slash Technology is a St. Louis-based provider of Cyber Security, Managed Services, and Information Technology solutions. The Client Success & Account Manager is responsible...SuggestedContract workWork at office
Forward Slash Technology
Saint Louis, MO27 days ago - Accounting Resources seeks a client-focused professional to develop relationships with clients and support Advisors in daily operations... ...The role requires regular in-office presence and the ability to manage multiple tasks for diverse clients and committees, ensuring accurate...SuggestedWork at office
- ...of life insurance and basic financial literacy ◾Conduct virtual client meetings using warm, pre-qualified leads (no cold calling) ◾Provide... ...recommendations that meet each family's needs ◾Build and manage your own client portfolio with guidance from experienced mentors...Full time
Globe Life: Moore Organizations
Saint Louis, MO3 days ago $65k - $75k
...Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full... ...providing dedicated service to meet client needs. As a Client Service Manager, you will work alongside the team’s Advisors and Partners on a...Full timeTemporary workWork experience placementMoneta Group
Clayton, MO3 days ago- ...exempt position with benefits. Job Summary Manages Leadership Development and Executive... ...consultative service to existing and potential clients. Continuously builds rapport and... ...to ensure retention, satisfaction, and successful program outcomes while maximizing business...Full timeRemote workRelocationFlexible hours
- Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets... ..., selling retail products and scheduling future appointments. Manage the finances by maintaining accurate balances and utilizing...
$54k
...0,000 engineering and sciences consultants and more than 4,500 clients across the U.S., Canada, Asia, and Europe, including many of the... ...of industry-leading companies. We're seeking a Client Manager to join our dynamic team! The Client Manager has multiple responsibilities...Contract workWork at officeLocal area- ...Director, Client Success Function: Client Success Employment Type: Full-Time Level: Director Reports To: SVP, Client Success... ...units within each client organization, not just the teams managing current PHIL programs Participate in new brand conversations...Full timeRemote work
$89.31k - $134.87k
...A Brief Overview The Director, Client Marketing Intelligence, the Americas, is... ...facing associates and teams. Establish and manage internal cross-functional and cross-business... ...~5+ Years of experience and demonstrated success in strategic marketing, marketing analytics...Immediate startReinsurance Group of America
Chesterfield, MO22 hours ago- FUNCTION: The Client Account Manager I is responsible for overall management of assigned client accounts and taking a leadership role in developing... ..., achieving account growth, and furthering the success of both the client's and Cass' business through system enhancements...Full timeWork at office
Cass Information Systems, Inc
Bridgeton, MO2 days ago - ...company and industry leader in its space. We are seeking a Client Relationship Manager to serve as a key connection point between our clients,... ...declining accounts. Learn our business processes to ensure success in role Maintain accurate client notes and follow-up...Daily paidRemote workFlexible hours
ZR Per Diem Services
Saint Louis, MO4 days ago $100k - $140k
...Client Service ManagerRemote in St. Louis, MOWithCoverage replaces the traditional insurance brokerage with AI-supercharged risk management designed for the modern economy. We partner with hundreds of high-growth, category-defining companies, including GoPuff, Eight Sleep...Full timeFor contractorsWork at officeFlexible hoursWith Coverage
Saint Louis, MO2 days ago- ...Client Relations Manager (Project Management) Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry... ...improvements, then we want to hear from you! The successful candidate The Client Relations Manager (CRM) will be the first...Full timeWork at officeImmediate startMonday to FridayFlexible hoursWeekend work
Novo Health Services, LLC in
Saint Louis, MO2 days ago - ...experience doesn’t match every requirement. TheClient Success Executive(CSE) is responsible for ensuring clients achieve maximum value from the company's products... ...growth. This role involves day-to-day client management, proactive engagement to address client needs, and...Permanent employmentCasual work
Quantum Health
Saint Louis, MO3 days ago - ...also the best possible chance at an exceptional outcome. Client Services Manager Position Summary The CSM is the patient's main point... ...Define project scope, objectives, deliverables, and success metrics in collaboration with stakeholders and in alignment...
Jobrapido
Saint Louis, MO2 days ago - ...Manage an assigned group of client accounts in a Branch and help keep service clear, timely, and useful. Be the main point of contact for assigned group of accounts and help keep work moving from one day to the next. Answer client needs, keep details Client Service, Service...
Arthur J. Gallagher & Co.
Saint Louis, MO1 day ago $75k - $85k
...Position Overview The Client Experience Manager has a combined focus of managing relationships with specific clients and coordinating and implementing... .... Periodically support the CXO and Director of Client Success on their accounts, including one-off training, account set-...Work experience placementRemote workFlexible hoursPaladin
Saint Louis, MO22 hours ago- ...navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered... ...work; think of Gallagher. How you'll make an impact: Manage an assigned group of client accounts in a Branch and help keep...Work at officeLocal area
Arthur J. Gallagher & Co.
Saint Louis, MO3 days ago $103.58k - $209.8k
...currently have a career opportunity for the Client Delivery Lead role to join our BFSI team.... ...all projects for a given client. To have success in this role, one needs to be passionate... ...on the delivery objectives, outcomes and manage progress. You will also partner with...Temporary workWork at officeLocal areaPerficient
Saint Louis, MO2 days ago- ...seeking a detail-oriented Front Desk Coordinator to join our team in Sunset Hills, Missouri. This client-facing role greets visitors, processes daily check runs, manages correspondence, collects lien waivers, and maintains organized transaction files. The ideal candidate...
$211.72k
...co-workers are invested in you and your success. Where you are encouraged and supported... ...** CDM Smith is seeking an Industrial Client Service Leader with a strong industrial... ...and facility capital projects, meet water management objectives, comply with environmental requirements...Temporary workWork experience placementH1bCDM Smith
Saint Louis, MO1 day ago- NOVO Health Services is seeking a Client Relations Manager (CRM) for the St. Louis area. The role focuses on building and maintaining client relationships, driving inventory and service processes, and supporting continuous improvements across facilities. The CRM will manage...
- ...looking to make a difference and find a professional home, Wipfli offers a career-defining opportunity.Wipfli’s client accounting advisory practice is seeking a Manager with strong nonprofit accounting and controller-level advisory experience to join our purpose‑driven team....Temporary workLocal areaRemote workFlexible hours
Wipfli
Clayton, MO3 days ago - Land of Lincoln Legal Aid seeks a dynamic social work leader to head the Client Support Services (CSS) Program. The role coordinates social work and case management with attorneys to address housing, safety, health, finances and other barriers within Illinois’ nonprofit...
$70k - $125k
Land of Lincoln seeks a dynamic and experienced social work manager to lead its Client Support Services (CSS) Program. Land of Lincoln Legal Aid... ...to help clients address barriers that may affect the success of their legal cases. Working alongside attorneys, CSS staff...Work at office- Land of Lincoln Legal Aid, Inc. in East Saint Louis, IL seeks a dynamic Client Support Services Manager to lead the CSS Program and coordinate holistic legal and social work advocacy for low-income clients. The role partners with attorneys to connect clients with resources...
- ...CPA firm in St. Louis, Missouri that is looking to add a Client Advisory Services (CAS) Manager to their team in an onsite leadership role. What's... ...function What experience and skills do I need to be successful? ~10+ years of public accounting experience within CAS...
Workforce Solutions, LLC
Saint Louis, MOa month ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Client Success Manager. Be the first to apply!
