SUPPORT SERVICES ASSISTANT (GENERAL)

This position is located in the city of Van Nuys.


Under the general supervision/direction of Team Manager, Staff Services Manager I, the Support Services Assistant (SSA) is responsible for performing the following duties to assist the Senior Vocational Rehabilitation Counselor, Qualified Rehabilitation Professional.

The California Department of Rehabilitation (DOR) is seeking a compassionate and dependable Support Services Assistant - General (SSA-G) to join our team in Van Nuys. As an SSA-G, you will provide essential support to staff with disabilities by assisting with clerical tasks and offering reasonable accommodations that promote a comfortable and accessible work environment. This is a great opportunity for anyone looking to contribute to a mission-driven organization.
Duties include but are not limited to:

• Performing clerical tasks such as organizing case files, copying, scanning, and routing documents.
• Providing physical support services (e.g., retrieving equipment, assisting with mobility needs) in accordance with ADA reasonable accommodations.
• Attending meetings and trainings to take notes and assist with follow-up.
• Supporting office organization, scheduling, and supply management.

This position requires professionalism, discretion, and a strong commitment to upholding the dignity and privacy of others.

Multiple vacancies may exist.


You will find additional information about the job in the Duty Statement .

Working Conditions


The majority of the work will take place in one of the following locations with consumers, the public, colleagues, and other stakeholders: a DOR open office setting in a cubicle environment, offsite in the community, at events and various partner locations, and/or at an approved alternate work location. The incumbent must have the ability to work in an office setting for up to 40 hours per week and remain at a workstation for extended periods while utilizing a personal computer, peripherals, and other office equipment with or without accommodation. The incumbent will be working in an office setting with both natural and artificial lighting. Strong interpersonal skills are required to interact effectively with consumers, the public, colleagues, and other stakeholders.


Permanent Intermittent employees are not allowed to work more than 1500 hours in a calendar year. The anticipated time worked will be 30 hours per week. If selected, the employee will receive an hourly compensation based on the number of hours worked.

• Work schedule is based on the needs of the employee receiving support.
• Up to 5% travel may be required for meetings or trainings.

Minimum Requirements You will find the Minimum Requirements in the Class Specification.

• SUPPORT SERVICES ASSISTANT (GENERAL)

Additional Documents

• Job Application Package Checklist
• Duty Statement

Position Details Job Code #:
JC-526494


Position #(s):
813-410-1432-990

Working Title:
SUPPORT SERVICES ASSISTANT (GENERAL)


Classification:
SUPPORT SERVICES ASSISTANT (GENERAL) $3,326.00 - $4,574.00 Effective July 1, 2025, state employees are subject to temporary salary reductions in exchange for Personal Leave Program (PLP) accruals. For additional information please visit
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.


# of Positions:
1


Work Location:
Los Angeles County


Telework:
In Office


Job Type:
Permanent Intermittent - 1500 Hours


Department Information
If you are interested in becoming a part of a diverse and inclusive workforce where talent, experience, and expertise are valued, the Department of Rehabilitation (DOR) invites you to apply for this employment opportunity.

Join us in our Van Nuys location a short distance of from a variety of restaurants and shops. If you strive to make a difference, we invite you to seek a career with DOR!


DOR administers the largest vocational rehabilitation program in the country. We have a three-pronged mission to provide services and advocacy that assist people with disabilities to live independently, become employed and have equality in the communities in which they live and work. DOR provides consultation, counseling, and vocational rehabilitation, and works with community partners to assist the consumers we serve.


DOR is committed to recruiting and retaining a talented and skilled workforce that reflects the diversity of communities that exist in California and values fairness and inclusion. Diversity encompasses characteristics including, but not limited to, race, color, ethnicity, national origin, language, religion, age, disability, sexual orientation, gender, gender identity and expression, socioeconomic status, veteran status, criminal history, and family structures.


Our work at DOR is guided by the following core values:

• We believe in the talent and potential of individuals with disabilities.
• We invest in the future through creativity, ingenuity, and innovation.
• We ensure our decisions and actions are informed by interested individuals and groups.
• We pursue excellence through continuous improvement.
• We preserve the public's trust through compassionate and responsible provision of services.

VISION STATEMENT:

Employment, independence, and equality for all Californians with disabilities.


MISSION STATEMENT:

DOR works in partnership with consumers and other stakeholders to provide services and advocacy resulting in employment, independent living, and equality for individuals with disabilities.


People with disabilities are encouraged to apply.


Please visit our website to learn more about DOR and our mission.


Department Website:


Special Requirements
If mailing an application include JC# 526494 on your State Application (STD678) in the "Examination(s) or Job Title(s) for which you are applying" section found under the "Questions" tab of your CalCareer application template. Applicants who do not submit the required information may not be considered for this job.


Employment Application (STD.678):

It is a requirement to submit work experience, dates, and hours worked, contact names and phone numbers of supervisors on the state application in order of current and old work experience. Resumes or other documents cannot substitute a state application. Applicants who fail to submit a completed STD.678 may not be considered.

A Statement of Qualifications (SOQ) is required for the hiring manager's review. Applications submitted without an SOQ may not be considered. Please include the title "Statement of Qualifications," at the top of the page. Responses must be no more than one page in length, single-sided, and in Arial font size 12. Please number and address each item in the same order as listed below in your SOQ.

• Provide an example of a time you adapted communication methods to meet the needs of someone who was visually impaired. Describe the tools, strategies, or technologies you used.
• Describe your experience coordinating or delivering reasonable accommodations in a public-service environment, including any collaboration with internal departments, vendors, or assistive technology providers. Additionally, explain a situation where you adapted an environment, task, or communication style to support an individual who is visually impaired.
• Explain how you ensure accuracy, confidentiality, and clarity when preparing documents or handling casework for clients who rely on non-visual communication methods.

Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 8/7/2026
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).


How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:


Address for Mailing Application Packages


You may submit your application and any applicable or required documents to:


Department of Rehabilitation
Personnel
Attn: Personnel JC-526494
721 Capitol Mall


Sacramento , CA 95814


Address for Drop-Off Application Packages


You may drop off your application and any applicable or required documents at:


Department of Rehabilitation
Personnel
Personnel JC-526494
721 Capitol Mall


Sacramento , CA 95814


08:00 AM - 05:00 PM


Required Application Package Documents


The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications - A Statement of Qualifications is required. Please see Special Requirements Section for instructions.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.


Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Ability to communicate with all levels of internal and external contacts in a professional manner, and with integrity and respect;
• Ability to help facilitate expeditious resolution of problems from in-person requests, incoming phone calls and emails;
• Knowledge of DOR resources and processes, RAM, and federal and state Code of Regulations;
• High level of organizational skills and office equipment and processes proficiency;
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint, and Visio
• Knowledge of department's mission and goals;
• Experience communicating with and providing information regarding DOR services to applicants and consumers

Benefits
There are many benefits to joining our team! We offer competitive pay, advancement opportunities, upward mobility, work-life-balance, and for many positions, flexible hours and remote work options. The State of California offers a competitive and comprehensive benefits package, subject to eligibility, such as:

• Pension through CALPERS
• Medical Benefits, including health , dental , and vision insurance
• Medical benefits into retirement
• Deferred Compensation options: 401k and 457b
• Leave benefit options (Vacation/Sick or Annual Leave)
• Paid Holidays
• Group Legal Services
• Life Insurance
• ScholarShare (College Saving Account)
• Pre-Tax Parking
• Commute Program
• School Loan forgiveness under the federal Public Service Loan Forgiveness Program
• Alternate Work Schedules
• Employee Assistance Program

For the latest information on the attractive benefits offered by the state of California, explore the Health Benefits Summary provided by CalHR .


Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website:
Hiring Unit Contact:
Luis Iglesias
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Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
Office of Civil Rights
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California Relay Service: View phone number on click.appcast.io (TTY), View phone number on click.appcast.io (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.


Examination Information


To obtain list eligibility for the SUPPORT SERVICES ASSISANT (GENERAL) position(s), you must first take the online exam .


Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.


It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.