Remote Quality Analyst: Customer Interactions Calibration
NexRep LLC
NexRep LLC seeks a quality specialist to analyze calls, emails, social media and SMS interactions of NexRep's independent contractors, identify trends, and work with the certification and operations teams to ensure client standards are met.
The role includes assessing agent performance, real-time or post-call monitoring, reviewing customer satisfaction, providing feedback, and participating in calibration sessions to ensure alignment in scoring.
#J-18808-LjbffrVacancy posted 9 hours ago
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TaskUs
New Braunfels, TX2 days ago
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