Remote Quality Analyst — Client Standards & Feedback

NexRep LLC

The Quality Specialist role at NexRep LLC involves analyzing calls, emails, social media posts and SMS contacts from NexRep's independent marketplace contractors to identify trends and ensure client standards are met.

You will monitor agent performance in real time or retrospectively, review customer satisfaction, and provide actionable feedback to support calibration sessions with clients and internal teams. Remote/hybrid flexibility is offered where appropriate.

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Vacancy posted 9 hours ago

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