Quality Assurance Specialist - Client Standards (Remote)
NexRep LLC
The NexRep LLC quality specialist analyzes calls, emails, social media posts and SMS contacts to identify trends and ensure contractor work meets client standards. This non-exempt role supports certification and operations teams and collaborates with clients to uphold service quality.
Responsibilities include monitoring interactions, reviewing satisfaction data, providing detailed scoring, and leading calibration sessions with clients, while delivering actionable feedback to contractors and
#J-18808-LjbffrVacancy posted 7 hours ago
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