Sales Coordinator

SpartanNash Administrative Support Role

As a member of the C&S Wholesale Grocers family of companies, SpartanNash is a food solutions company that delivers the ingredients for a better life. A distributor, wholesaler and retailer with a global supply chain network, SpartanNash distributes grocery and household goods, including fresh produce and the Our Family® portfolio of products, to locations in all 50 states.

Our happy team members — ranging from bakery managers to order selectors; from IT developers to vice presidents of finance; from HR Business Partners to export specialists — create happy customers spanning national accounts, independent and chain grocers, e-commerce retailers, U.S. military commissaries and exchanges, and the Company's own brick-and-mortar grocery stores, pharmacies and fuel centers.

Location: 850 76th Street S.W. - Byron Center, Michigan 49315

Position Overview

This role is responsible to provide administrative support to assigned National Accounts to include, but not limited to, preparation and distribution of department records, maintaining system data such as customer, item and pricing information, taking action against customer requests and issue escalation. Responsibilities must be handled in a confidential, timely and professional manner.

What You'll Do

• Support customer, vendor and item setups (UPC codes); responsible for the data entry and administration of the department record keeping system(s) and/or the maintenance of various department files in accordance with company policies and procedures
• Enter orders into the system as required in a timely and accurate manner
• Track, maintain, update and correct orders in the system and resolve routine issues as necessary.
• Ensure customer issues are addressed in a timely manner; follow issues through to completion and partner with other departments as necessary to ensure resolution
• Compile data and/or conduct research for inclusion in reports, and prepare reports as required for internal and/or external customers
• Inform clients of unforeseen delays or problems
• Ability to work independently
• Assist department with special projects and assignments as requested

What You'll Need

• Associates degree required or translatable experience
• 2-3 years of experience in customer service
• Good written and verbal communication skills
• Must have good organizational, prioritization and attention to detail skills
• Must have strong data entry skills
• Ability to maintain confidential information and data
• Ability to exercise limited discretion and independent judgement to respond appropriately to routine administrative needs
• Should have basic knowledge of company operations and organizational procedures
• Proficiency in MS Office (Word, Excel, PowerPoint)

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move 20 pounds. The associate is frequently required to sit/stand/walk. While performing the duties of this position, the associate is subject to a typical office environment and is rarely exposed to outside weather conditions. Temperatures may vary for those subject to any of the following areas: computer/server room, print shop, production area). The noise level in the work environment is usually low to moderate but may be high in distribution settings. Travel requirements vary by assignment.

As part of our People First culture, SpartanNash is proud to offer a robust and competitive Total Rewards benefits package.

SpartanNash is an Equal Opportunity Employer that invests in Associate development, recognizes and celebrates success, fosters two-way communication, and promotes a sense of belonging. We are committed to providing equal employment opportunities to all individuals, including those with disabilities and Veterans.

We are not able to sponsor work visas for this position.