Technical Support Engineer (Bare Metal)

About The Role CoreWeave is a cloud platform powering AI workloads with high‑performance GPU infrastructure. As a Bare Metal Support Engineer, you will support, operate, and maintain CoreWeave’s GPU fleet across our data centers in the U.S., Europe, and beyond. Working closely with customers, data‑center technicians, and engineering teams, you will ensure the reliability, performance, and scalability of our infrastructure. In This Role, You Will Provide high‑level support for customers utilizing bare‑metal GPU fleets. Diagnose, triage, and investigate reported customer issues and incidents, identifying root causes and escalating when necessary. Develop a deep understanding of customer workloads and use cases to provide tailored technical support. Coordinate remote troubleshooting and hardware interventions with data‑center technicians. Create and maintain internal documentation, including troubleshooting guides and knowledge‑base articles. Participate in an on‑call rotation to support production clusters and ensure operational reliability. Collaborate with engineering teams to improve hardware reliability, software stability, and system performance. Implement automation and scripting to streamline support workflows. Perform in‑depth log analysis and debugging across firmware, drivers, and hardware layers. Provide feedback to internal teams on common support issues to drive continuous improvements. Work with networking teams to troubleshoot connectivity issues affecting customer workloads. Support supercomputing infrastructure running GPU workloads at scale. Drive operational excellence by refining internal processes and support methodologies. Who You Are Experience in data centers, GPU clusters, server deployments, system administration, or hardware troubleshooting. Demonstrated experience driving resolutions and continuous improvements across cross‑functional environments. Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command‑line proficiency. Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, HPC, and large‑scale data‑center environments. Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools. Hands‑on experience with firmware updates, BIOS configurations, and driver management. Experience analyzing system logs and debugging issues across firmware, drivers, and hardware layers. Experience working with Jira, Confluence, Notion, or other issue‑tracking and documentation platforms. Experience in scripting and automation (Python, Bash, Ansible, or similar). Additional Qualities Curiosity about Kubernetes, Docker, and containerized infrastructure. Strong problem‑solving skills with a proactive and analytical mindset. Excellent communication skills and a demonstrated ability to work collaboratively in a fast‑paced environment. Compensation The base salary range for this role is $83,000 to $132,000, determined by experience, location, and market rates. Benefits Medical, dental, and vision insurance – 100 % paid by CoreWeave. Company‑paid life insurance. Voluntary supplemental life insurance. Short‑ and long‑term disability insurance. Flexible Spending Account. Health Savings Account. Tuition reimbursement. Employee Stock Purchase Program (ESPP). Mental wellness benefits through Spring Health. Family‑forming support provided by Carrot. Paid parental leave. Flexible, full‑service childcare support with Kinside. 401(k) with a generous employer match. Flexible PTO. Catered lunch each day in office and data‑center locations. A casual work environment. Export Control Compliance This position requires access to export‑controlled information. To conform to U.S. Government export regulations, applicants must be: (i) a U.S. citizen or national, (ii) a lawful permanent resident, (iii) a refugee, or (iv) an asylee; and (b) eligible to access the export‑controlled information without a required export authorization, or (c) eligible and likely to obtain the necessary authorization. Equal Opportunity & Accommodations CoreWeave is an equal‑opportunity employer, committed to fostering an inclusive and supportive workplace. All qualified applicants and candidates will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. As part of this commitment and consistent with the Americans with Disabilities Act (ADA), CoreWeave will provide reasonable accommodations for qualified applicants and candidates with disabilities, unless such accommodation would cause an undue hardship. If reasonable accommodation is needed, please contact View email address on click.appcast.io. California Applicants California Consumer Privacy Act compliance procedures apply to California residents. #J-18808-Ljbffr CoreWeave