Collections Specialist

Job Description

Job Description

We are looking for a detail-focused Collections Specialist to join our team in Hartland, Wisconsin on a Contract basis. In this role, you will help stabilize receivables activity by pursuing overdue payments, reviewing account accuracy, and supporting administrative follow-through across billing records. This opportunity is well suited for someone who can work independently, stay organized in a fast-moving setting, and bring strong accounts receivable expertise to a short-term assignment.

Responsibilities:
• Monitor customer balances and take timely action to collect outstanding invoices through consistent outreach and follow-up.
• Compare and reconcile receivable records across multiple platforms to confirm accuracy and resolve open account issues.
• Review historical billing and payment information, correcting incomplete or inconsistent records to improve data integrity.
• Use Excel to extract, organize, and analyze accounts receivable information for tracking, reporting, and status updates.
• Work with internal partners to investigate billing questions, obtain missing support, and clear payment obstacles.
• Assist with refining collection workflows and reporting practices to improve efficiency and visibility.
• Maintain accurate notes and documentation on collection activity, account status, and resolution progress.• Prior experience in accounts receivable, commercial collections, or a closely related finance support role.
• Strong working knowledge of collection procedures, aging reports, and billing follow-up practices.
• Proficiency in Excel for data review, reconciliation, reporting, and record analysis.
• Experience using ServiceTitan or a comparable business or accounting platform is strongly preferred.
• Excellent attention to detail with the ability to manage multiple accounts and deadlines effectively.
• Self-directed work style with strong organization, persistence, and problem-solving skills.
• Ability to communicate clearly and collaborate with internal teams to resolve account discrepancies.