Customer Support Technician

Customer Support TechnicianThis position will be located at Boca Raton FL Local only MoI: In-Person Position Summary: Responsible for supporting all technology hardware and software systems in our enterprise environment. Provide both in-person and remote technical support to our customers. Assist with a wide range of tasks including, but not limited to, asset tracking, detailed documentation, installation, configuration, remediation, and troubleshooting of IT resources. Deliver top-tier service and support with clear, concise communication and consistent follow-through MUST HAVE:MECM/SCCM: He has endpoint/RMM management experience, but Microsoft Endpoint Configuration Manager (MECM/SCCM) is not mentioned.Scanners: Printer support is clearly shown, but please confirm experience installing, configuring, and troubleshooting scanners.Teams / Zoom / GoTo: Conferencing and AV support are listed, but please confirm hands-on support and troubleshooting experience with Microsoft Teams, Zoom, and GoTo.Microsoft Teams Rooms: Please confirm whether he has experience setting up, supporting, and troubleshooting Microsoft Teams Rooms devices.Job Responsibilities: • Install and configure computer hardware, software, systems, mobile devices, printers, and scanners. • Assist in coordinating audiovisual setups and providing video conferencing support. • Preferred: Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.). • Preferred: Knowledge of audiovisual equipment (Microsoft Teams Rooms certified devices). • Monitor and maintain computer systems using company-provided tools such as Active Directory and Microsoft Endpoint Configuration Manager (MECM). • Identify and diagnose hardware, software, or network-related issues, and develop a plan to resolve, repair, or replace resources as needed. • Recommend strategies to improve efficiency, including implementing new practices, devices, and/or software. • Demonstrate proficiency in Office 365 applications, including MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11. • Collaborate with and assist other areas of the IT department on projects and initiatives. • Work onsite during hours of operation between 7:00 a.m. and 6:00 p.m., Monday through Friday. • Participate in after-hours (evening and weekend) on-call rotation. • Travel to remote locations to provide support as needed. • Perform other duties as assigned. • Must be able to lift 50 pounds. Required Skills: • High school diploma or equivalent; relevant degrees, certificates, or additional education are a plus. • 0–1 year of IT support experience with basic hardware, software, and troubleshooting knowledge; IT enterprise experience preferred. • Ability to quickly learn new systems in a fast-paced environment. • Strong problem-solving, analytical thinking, and adaptability. • Able to manage multiple priorities and work independently or in a team. • Effective under pressure, with strong organizational and time-management skills. • Entry-level Tier 1 role supporting low- to medium-complexity issues. • Works under general guidance from senior IT staff, following documented procedures and checklists InterSources