Customer Support Technician

Job Title: Customer Support Technician Location Requirements: On-Site Job Type: Contract Role Overview: You will support all technology hardware and software systems in our enterprise environment. Provide in-person and remote technical support to our customers. Assist with asset tracking, documentation, installation, configuration, remediation, and troubleshooting of IT resources. Deliver top-tier service and support with clear communication and follow through. Responsibilities: Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners Assists in coordinating audiovisual setups and video conferencing support Knowledge of virtual meeting applications (MS Teams, Zoom, GoTo, etc.) preferred Knowledge of audiovisual equipment (Microsoft Teams Rooms certified equipment) preferred Monitors and maintains computer systems using tools like Active Directory and Microsoft Endpoint Configuration Manager (MECM) Identifies and diagnoses hardware, software, or network-related problems and develops plans to resolve, repair, or replace resources Recommends strategies to increase efficiencies, including implementing new practices, devices, and/or software Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11 Collaborates with other IT department areas on projects and initiatives Participates in after-hours (evening & weekend) on-call rotation Travels to remote locations to provide support, as needed Performs other duties as assigned Ability to lift 50 pounds Required Qualifications: IT enterprise experience preferred High school diploma or equivalent; additional certifications or relevant education is a plus Ability to learn new systems and software in a fast-paced environmentStrong problem‑solving, critical and analytical thinking, and adaptability skills Ability to manage multiple priorities and work independently or as part of a team Capacity to perform in high-pressure situations, with strong organizational and time‑management skills Equal Employment Opportunity Statement Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs. #J-18808-Ljbffr