Front Desk Agent Holiday Inn Resort

Front Desk Agent

A Front Desk Agent is responsible for welcoming and providing friendly service to guests. Responsibilities include consistently delivering positive, courteous, and professional guest service in all interactions with guests, visitors, vendors, and fellow employees. Register arriving guests by completing appropriate paperwork and obtaining proper payment information. Settle account balances of departing guests by accepting payment and handling cash drawer. Investigate and resolve general billing discrepancies. Respond to guest inquiries concerning entertainment or attractions and provide guests with general information to ensure a pleasant stay in the hotel. Print and process routine reports and may assist in the training of new departmental employees. Promote positive public/employee relations at all times. Uphold guest relations in a positive manner; refers guest to appropriate personnel if unable to satisfy guests' complaints. Assist other departments with requirements they may have pertinent to hotel guests. Maintain a clean, safe, hazard-free work environment within area of responsibility. Performs any other duties as assigned.

Qualifications include a high school diploma or GED, prior high-volume customer service experience, and one (1) year of hotel front desk experience strongly preferred.