Sterile Processing Supervisor - Duke Health Cary

Sterile Processing Supervisor - Duke Health Cary

Provides frontline operational leadership and oversight for the Sterile Supply Processing at Duke Health Cary. Responsible for coordinating daily operations, supporting staff performance, and ensuring efficient, safe, and high-quality service delivery. Directly supervises sterile processing personnel during specified shifts, facilitating staff and departmental efficiencies while monitoring the daily operations of the department to ensure that appropriate quality and productivity levels are achieved. Ensures compliance with infection control policies and AAMI, AORN, and Joint Commission standards. Acts as a liaison between the OR and SPD, facilitating all instrumentation being ready on time, supporting all customers of the department. Assures compliance with infection control and sterilization standards, ensuring that sterilization practices and all equipment used for decontamination and sterilization meet quality standards. Assists staff with performance improvement. Supervisory responsibilities include staff selection, orientation/onboarding, performance evaluation, counseling, and staff development.

Duties and Responsibilities of this Level:

• Schedules and supervises the work of assigned staff to ensure smooth workflow in the department.
• Acts as a knowledge resource to staff in matters of department processes, technical skills, equipment, supplies and/or regulatory requirements.
• Selects, trains and manages the performance of staff. Provides daily direction to staff. Sets goals for individuals and for the team. Acts as a mentor and coach and provides development and growth opportunities for staff.
• Coordinate and maintain departmental workflow in decontamination, the inspection of instruments/trays, cleaning, assembling and packaging of surgical instruments, medical/surgical materials and equipment.
• Monitors inventory of supplies, equipment. Coordinate procurement and stocking activities. Analyze usage patterns of supplies and recommend optimal par levels.
• Provides management with information for forecasting future instrumentation/equipment needs. Track and document lost or damaged equipment and supplies. Identifies opportunities to improve work processes and enable achievement of goals in quality, productivity and customer satisfaction.
• Provides a forum for staff involvement in problem identification and resolutions. Develops and implements solutions to address opportunities to improve quality, safety, efficiency and productivity. Provides for ongoing communications with staff and ancillary departments.
• Participates in hospital teams, as assigned, in order to share information, problem solve, and evaluate the impact of services to receiving departments.

Required Qualifications at this Level:

• Education: Associate's degree required or equivalent experience
• Experience: Minimum of three years of experience as a Sterile Processing Technician to include either one year of previous leadership experience in a team lead/supervisory or peer leadership capacity.
• In addition to extensive SPD knowledge, other skillsets preferred are as follows; strong customer service, team building, multitasking, attention to detail, organization, and with demonstrated communication skills (diplomacy and tact).
• Licensure: As applicable to role Certification: Current certification as a Sterile Processing Technician through an accredited organization (CRCST - Certified Registered Central Service Tech, HSPA, or Certified Sterile Processing and Distribution Technician CBSPD).

Distinguishing Characteristics of this Level:

Provides direct, day-to-day operational supervision focused on execution and staff support under guidance of leadership.