Operations Specialist I

Job Description

Job Description

The Operations Specialist I role is FULL-TIME, HYBRID, with an expectation of remote work after a suitable training period and acceptable level of competency has been reached. Candidates/employees must live within one hour drive of the Cary Headquarters building.

Operations Specialist I

First Flight Federal Credit Union

Behind every great member experience is a team making things work smoothly behind the scenes. If you enjoy solving problems, working with details, collaborating across teams, and keeping operations running efficiently, this could be the role for you.

We’re looking for an Operations Specialist I to join our Operations team and help support the critical systems and processes that keep our credit union moving every day.

What You’ll Do

No two days look exactly the same in this role, and that’s part of what makes it exciting.

Depending on your level of experience and the needs of the department, you will support a variety of operational functions, including:

Payments & Transactions

• Process ACH transactions, exceptions, returns, and periodic payments
• Handle incoming and outgoing wire transfers
• Support debit card and ATM transaction processing

Account & Member Support

• Research and resolve account-related issues
• Assist branches and call center teams with operational questions
• Support deceased account processing and IRA transactions

Check & Cash Operations

• Process daily check files and exceptions
• Assist with ATM cash ordering and balancing
• Help manage negative account activity and recovery efforts

Reconciliation & Reporting

• Reconcile general ledger accounts
• Track and maintain operational records electronically
• Use Excel and other systems to analyze and organize data

Team Support

• Partner with teammates across departments
• Step in as backup support when needed
• Help improve operational efficiency and service standards

This is a great opportunity for someone who enjoys variety, thrives in a detail-oriented environment, and likes being the person others can count on.

Why You’ll Like It Here

At First Flight, operations is more than processing transactions. It’s about creating trust, accuracy, and reliability for our members and our teams.

You’ll join a collaborative, relationship-based environment where:

• Your work has visible impact every day
• You’ll learn multiple areas of credit union operations
• Teamwork and cross-training are encouraged
• You’ll build valuable financial operations experience
• Growth and development are supported

Whether you’re building your financial services career or looking to expand your operational expertise, this role offers strong foundational experience with room to grow.

What You Bring to the Table

We’re looking for someone who is curious, dependable, detail-oriented, and eager to learn.

You may be a great fit if you:

• Enjoy solving problems and researching issues
• Are highly organized and accurate in your work
• Can manage multiple tasks and shifting priorities
• Communicate well with teammates and internal partners
• Are comfortable learning systems and technology
• Like working independently while still being part of a team

Preferred Background

• Associate degree or equivalent combination of education and experience (required)
• Experience in banking, credit unions, accounting, operations, or administrative support is helpful
• Familiarity with Excel, databases, or financial systems is a plus

What Success Looks Like

Successful team members in this role:

• Take ownership of their work
• Pay close attention to detail
• Build strong operational knowledge over time
• Become trusted resources for teammates and internal partners
• Contribute to smooth, accurate member service behind the scenes

How to Apply

If you’re ready to build your career in financial operations with a team that values accuracy, collaboration, and growth, we’d love to hear from you.

Apply online and tell us what interests you about joining the First Flight team.