Mobile Inventory coordinator

Job Description

Job Description

POSITION DESCRIPTION

Mobile Inventory Coordinator

Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time

POSITION SUMMARY

The Mobile Inventory Coordinator is responsible for managing and maintaining accurate inventory of mobile devices, accessories, and related IT assets. This position supports inventory tracking, auditing, reconciliation, order fulfillment, device provisioning, shipping and receiving, and mobile device lifecycle activities. The role requires strong organizational and analytical skills, attention to detail, accurate recordkeeping, and proactive coordination with internal teams, vendors, and end users to ensure timely fulfillment and effective asset management.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require.

• Maintain accurate inventory records for mobile devices, accessories, and related IT assets within designated inventory management systems.
• Perform regular physical inventory audits and reconciliation activities to ensure inventory records remain accurate and complete.
• Track mobile device check-in, check-out, transfers, returns, replacements, and disposals throughout the asset lifecycle.
• Validate device and accessory availability and inventory status prior to order fulfillment.
• Support mobile device provisioning, configuration, shipping, receiving, and distribution activities.
• Coordinate with internal teams, vendors, and telecom/carrier partners regarding device orders, returns, replacements, and inventory requirements.
• Investigate inventory discrepancies, identify root causes, and implement corrective actions to maintain inventory accuracy.
• Maintain appropriate documentation for device movements, transactions, transfers, returns, and disposal activities.
• Monitor inventory levels and identify potential shortages, excess inventory, or fulfillment issues.
• Assist with the coordination of mobile device lifecycle processes, including deployment, refresh, replacement, recovery, and retirement.
• Prepare inventory reports, operational metrics, and status updates for management and relevant stakeholders.
• Utilize Excel and inventory management tools to analyze inventory data and identify trends, discrepancies, and operational issues.
• Maintain accurate and timely records in applicable IT asset management, inventory, and service management systems.
• Provide timely and professional communication regarding inventory status, fulfillment activities, discrepancies, and outstanding requests.
• Support continuous improvement initiatives related to inventory accuracy, order fulfillment, asset tracking, and mobile operations.
• Perform other duties as assigned by management in support of departmental and organizational objectives.

MINIMUM QUALIFICATIONS

Education

• Bachelor’s or master’s degree in information technology, Supply Chain Management, Business Administration, Logistics, or a related field; OR an equivalent combination of education, training, and relevant work experience.

Experience

• Minimum of three (3) to five (5) years of experience in inventory management, logistics, IT asset management, mobility operations, or a related capacity.
• Demonstrated experience maintaining inventory records and performing inventory audits and reconciliation.
• Experience working with Microsoft Excel and inventory management or asset tracking systems.
• Experience supporting mobile devices, IT assets, logistics, order fulfillment, or related operational processes is preferred.

Certifications (Preferred)

• IT asset management, inventory management, logistics, or supply chain-related certification.
• ITIL Foundation or equivalent IT service management certification.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Strong knowledge of inventory tracking, asset management, reconciliation, and lifecycle processes.
• Proficiency with Microsoft Excel, including data management, reporting, sorting, filtering, formulas, and analysis.
• Familiarity with inventory management, IT asset management, or service management systems.
• Knowledge of mobile devices, accessories, and basic mobile device lifecycle processes.
• Familiarity with mobile device management (MDM) platforms supporting iOS and Android devices.
• Working knowledge of telecom carrier inventory and device fulfillment processes is preferred.
• Familiarity with tools such as Intune, ServiceNow, Calero, or similar platforms is preferred.
• Strong analytical and problem-solving abilities with exceptional attention to detail.
• Ability to investigate inventory discrepancies and determine appropriate corrective actions.
• Ability to manage multiple priorities and maintain accurate records in a fast-paced operational environment.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical stakeholders.
• Ability to work independently while effectively coordinating with internal teams, vendors, and business partners.
• Demonstrated commitment to maintaining data accuracy, operational efficiency, and high-quality customer service.
• Ability to adapt to changing business requirements, inventory volumes, and operational priorities.

SUCCESS METRICS

Performance in this position may be measured using the following operational metrics:

• Maintain inventory accuracy of greater than 99%.
• Achieve timely and accurate order fulfillment.
• Reduce inventory discrepancies and unresolved asset variances.
• Maintain accurate and up-to-date inventory records.
• Complete inventory audits and reconciliation activities within established timelines.
• Support efficient mobile device provisioning, shipping, receiving, and returns.
• Maintain high customer and stakeholder satisfaction levels.

PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law.

• Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment.
• Occasionally required to lift and/or move mobile devices, computers, shipping containers, and other IT equipment weighing up to 50 pounds.
• May require bending, kneeling, or crouching when retrieving, organizing, or moving inventory.
• Work may be performed in an office, warehouse, inventory/storage area, or IT asset management environment.
• May be required to travel to or work at multiple organizational sites or client locations as business needs require.

EQUAL EMPLOYMENT OPPORTUNITY

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA.

Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance.

DISCLAIMER

This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.