Tenant Services Coordinator

Tenant Services Coordinator

As a Tenant Services Coordinator, you will play a pivotal role in managing tenant relations and ensuring smooth operations within the property. You will be responsible for providing front desk coverage, handling tenant inquiries, and coordinating tenant service activities. This role offers an opportunity to transition to a permanent position.

Responsibilities

• Provide front desk coverage and professionally manage incoming telephone calls.
• Monitor and respond to requests received through the general email account.
• Maintain and update tenant and emergency contact databases regularly.
• Process Fitness Center membership applications and manage electronic directory listings.
• Review and approve vendor and tenant access requests in accordance with building policies.
• Conduct OFAC compliance searches as needed.
• Retrieve, sort, and distribute incoming mail, and coordinate courier services and special deliveries.
• Monitor and replenish coffee, breakroom supplies, and office supplies.
• Serve as the primary liaison for office equipment vendors.
• Assist with day-to-day administrative tasks such as correspondence, document preparation, filing, scanning, and copying.
• Serve as the primary point of contact for tenant inquiries and service requests.
• Coordinate with maintenance staff to schedule repairs and regular property inspections.
• Assist with lease management duties, including lease administration, renewals, and terminations.
• Address tenant complaints and service issues promptly.
• Assist in the move-in and move-out process, including property inspections and security deposit assessments.
• Maintain accurate records of tenant interactions, repairs, and maintenance.
• Contribute to the preparation of monthly reports on tenant service activities.
• Collaborate with cross-functional teams to provide cohesive tenant services.

Essential Skills

• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office.
• Fast learner with the ability to adapt quickly.

Additional Skills & Qualifications

• 2-4 years of experience in customer service, tenant relations, or property management.
• Proficiency in property management software such as Yardi or AppFolio.
• Problem-solving abilities and a proactive approach.
• Customer service orientation.
• Working knowledge of lease agreements and rental law.
• Basic understanding of building maintenance.

Work Environment

The position operates from Monday to Friday, offering a dynamic and collaborative work environment. The office is located in Miami, FL, providing a modern facility equipped with the necessary technologies to perform the job efficiently. The role may involve both virtual and in-person interviews, with the potential for conversion to a permanent position.

Job Type & Location

This is a Contract position based out of Miami, FL.

Pay and Benefits

The pay range for this position is $25.00 - $26.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Miami, FL.

Application Deadline

This position is anticipated to close on Sep 28, 2026.