Intake Coordinator

Intake Coordinator

The Intake Coordinator is responsible for the initial assessment of referrals for home health and/or hospice services and the coordination of services with the patient, physician, and referral sources.

Essential Job Functions/Responsibilities

1. Facilitates intake process by procuring patient information, including but not limited to demographics, face-to-face encounter document, clinical data, prescribed home health or hospice services, insurance assignment of home infusion benefits, and following all patient acceptance criteria policies and procedures.
2. Collaborates with the facility's discharge planning personnel to facilitate safe discharge to home health or hospice.
3. Receives and processes referral information for potential patients who require home health or hospice services.
4. Demonstrates ability to manage incoming information, including but not limited to portals, faxes, and email and enter the information accurately and timely into the EMR.
5. Participates in agency stand-up and stand-down meetings.
6. Escalates potential delays in clinical care due to incomplete referral information to the Intake Supervisor and Executive Director/Director of Patient Care Services.
7. Establishes and maintains positive and productive working relationships with referral sources and internal customers.
8. When needed, coordinates the discharge plan with the referral source/discharge planner.
9. Maintains comprehensive working knowledge of organization's contractual payer relationships.
10. Adheres to all company policies and procedures.
11. Other responsibilities as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbent(s) of this job. The incumbent(s) may be requested to perform job related tasks other than those stated in the description.

Position Qualifications

• Minimum of one (1) year of experience working in home health care, hospice, or managed care preferred.
• Computer skills, including knowledge of relevant software.
• Ability to establish and maintain effective working relationships.
• Must have effective multitasking, communication, organizational, and interpersonal skills.

Physical Requirements

1. The ability to sit occasionally for 1-3 hours.
2. The ability to frequently stand for 3-6 hours.
3. The ability to occasionally drive/ operate foot control for 1-3 hours.
4. The ability to walk intermittently on level and or unlevel surface for less than 1 hour.
5. The ability to intermittently bend or climb for less than 1 hour.
6. The ability to occasionally twist, kneel, crouch and crawl for 1-3 hours.
7. The ability to lift 50 pounds frequently for 3-6 hours.
8. The ability to lift greater than 50 pounds occasionally for 1-3 hours.
9. The ability to carry up to 50 pounds frequently for 3-6 hours.
10. The ability to carry greater than 50 pounds occasionally for 1-3 hours.
11. The ability to push up to 50 pounds frequently for 3-6 hours.
12. The ability to push greater than 50 pounds occasionally for 1-3 hours.
13. The ability to pull up to 50 pounds frequently for 3-6 hours.
14. The ability to pull greater than 50 pounds occasionally for 1-3 hours.