Service Design and Delivery Lead

US-KS-REMOTE

Remote Citizen, U.Person, or Immigration Status Requirements: S. citizens are authorized to access certain necessary systems. Security Clearance Type: Security Clearance Status: With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Join us and help shape the future of aerospace and defense. The Enterprise Service Designer orchestrates cross-functional teams to design scalable, end-to-end enterprise services that deliver exceptional customer experiences and business value. By applying systems thinking and service design principles, this role facilitates the development of customer journeys, wing-to-wing value streams, service blueprints, workflows, and service roadmaps, aligning business, process, technology, and customer experience stakeholders to create standardized, digitally enabled service solutions. Orchestrate cross-functional teams to design end-to-end enterprise services. Facilitate the creation of wing-to-wing value streams and future-state service designs. Partner with Global Process Owners, Employee Experience, Product Teams, Enterprise Architecture, and Service Owners. Develop service blueprints, customer journeys, workflows, and operating models. Identify opportunities for standardization, digitization, automation, and AI enablement. Build service roadmaps and maturity plans. Ensure enterprise alignment, governance, and design standards are applied consistently. End-to-end value stream design Cross-functional dependency management Operating model design Service ecosystem thinking Service Architecture & Design End-to-end service design Operational experience design Service performance measurement Service ecosystem design Service maturity assessment Human-centered design Transformation: Service blueprinting Process & workflow design Digital transformation AI opportunity identification Service roadmaps Bachelor’s degree in business, Engineering, IT, Design, or related field with 12+ years in enterprise service design, digital transformation, customer experience, or process design. Expertise in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models. Experience driving standardization, digitization, automation, and AI-enabled services. Strong skills in road mapping, facilitation, stakeholder alignment, and executive communication and experience with ServiceNow, ITIL, Agile, or enterprise service management preferred. healthcare, wellness, retirement and work/life benefits; Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care. Location: This position is remote. Remote: This position is currently designated as remote. Employees who are working in Remote roles will work primarily offsite (from home). As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act. Privacy Policy and Terms: Click on this link to read the Policy and Terms