Vice President, Program Operations

Job Type


Full-time

Description

SUMMARY OF POSITION:

Every challenge prepares the way for renewal. At Springs Rescue Mission, we've strengthened our foundation, clarified our direction, and embraced the future with hope. If you're looking for a place where your professional calling can flourish with stability and purpose, we invite you to be part of what God is doing here.


Springs Rescue Mission (SRM) considers every position one of ministry and a vital and valued part of our team. Therefore, it is essential that all employees of SRM have a personal relationship with Jesus Christ and subscribe to our Statement of Faith and Core Values. The Vice President of Program Operations is a senior operational leader and trusted partner to the CEO, responsible for ensuring SRM's programs operate as a cohesive, disciplined system that meets people at their point of need and moves them forward toward stability and independence beyond SRM's services. This role carries the operational weight of a complex, 24/7, donor-funded mission-bringing clarity, flow, and accountability across shelters, recovery pathways, housing navigation, workforce development, safety, hospitality, and daily campus operations. The ideal person in this role brings structure without rigidity, accountability toward outcomes, and a deeply human approach to leadership, integrating teams so SRM delivers humane, fundable, and sustainable impact that is scalable.

DUTIES & RESPONSIBILITIES:

SRM has a clear mission, values, shelter strategy, and outcome goals. What is being strengthened are the systems, rhythms, and handoffs that allow this work to operate consistently and effectively across a large, always-on campus. This role exists to translate vision into execution-ensuring people are served well, teams are supported, and outcomes are real. This position is ideal for a leader who can bring order to complexity, build trust through clarity, and understands how operational excellence serves vulnerable people-not the other way around. The VP of Program Operations will own the operational integrity, flow, and execution of SRM's program system, so guests experience clear pathways, staff experience clarity and support, and outcomes are consistently produced. This role provides leadership to the majority of SRM's program staff and holds day-to-day responsibility for effective integration, effective execution, and continuous improvement across the organization's core mission.

Program Operations & System Leadership

• Provide senior operational leadership across all program areas, ensuring SRM operates as an integrated system of care that invites and supports transformation.
• Serve as the primary operational leader aligning shelter, recovery, housing navigation, workforce development, safety, and hospitality.
• Translate strategic direction from the CEO into executable plans, priorities, and operational rhythms.
• Identify and resolve bottlenecks, friction points, and breakdowns in guest flow.
• Oversee the daily operational realities of a 24/7 campus-including shelter flow, meals, safety, facilities coordination, and hospitality-ensuring these functions support dignity, stability, and forward movement.

Shelter System Oversight

• Lead marketing strategy across digital, print, and experiential channels to promote SRM's brand, increase awareness, and drive donor retention.
• Ensure message alignment across internal and external audiences, in collaboration with the Communications Director.
• Support story-driven content that reflects SRM's values and impact.

Outcome Accountability

• Lead and support program Directors and hold them accountable for measurable outcomes aligned with SRM's goals (housing, employment, recovery, engagement).
• Ensure outcomes are owned, tracked, discussed, and improved-without reducing people to numbers.
• Use data as a decision-support tool to strengthen care, throughput, and results.

Leadership & Culture

• Coach and develop Directors and managers toward clarity, collaboration, and ownership.
• Model emotionally steady, relational, Christ-centered leadership-especially in high-stress environments.
• Strengthen leadership capacity across the system, reducing dependency on the CEO for day-to-day operational integration.

Stewardship & Collaboration

• Partner with Finance, Advancement, HR, Data, Communications, and Volunteer teams to ensure alignment between mission, funding, compliance, and execution.
• Work closely with the CFO on complex annual budgets, staffing models, and seasonal planning.
• Support donor confidence by ensuring SRM's operations reflect clarity, stewardship, and results.
• Represent SRM operationally with city partners and community collaborators as needed.

Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing.

Requirements

EDUCATION/EXPERIENCE:

• Bachelor's degree from an accredited university preferred.
• Minimum of 8-12 years of senior operational leadership in nonprofit, human services, recovery, housing, behavioral health, or similarly complex environments. A like combination of education and experience may be considered.
• Proven experience leading leaders and managing large departments.
• Demonstrated success creating and managing complex annual budgets.
• Experience in donor-funded or mixed-funding nonprofit environments is strongly preferred.

SKILLS AND QUALIFICATIONS:

Mission & Character

• A mature Christian with deep alignment to SRM's mission, values, and faith foundation.
• Leads with humility, integrity, courage, and a commitment to serving people well.
• Comfortable holding others accountable with grace and clarity.

Skills & Disposition

• Strong operating instinct with the ability to bring clarity to complexity.
• Naturally systems-oriented, able to see flow, handoffs, and cause-and-effect.
• Emotionally steady, calm under pressure, and trusted in moments of tension.
• Comfortable making timely decisions with imperfect information.
• A strong collaborator who understands how donor funding, administration, compliance, and systems work together to define success.
• Demonstrated strategic thinking and sound judgment in complex environments
• Ability to effectively analyze systems, identify root causes of problems, and implement operational improvements
• Proven experience leading large teams with clear accountability and strong culture
• Strong written and verbal communication skills
• Ability to integrate operations, programs, and partners toward measurable outcomes

In this role, you may be required to drive on behalf of Springs Rescue Mission utilizing SRM company vehicle and/or your personal vehicle. In accordance with that, a valid driver's license, current proof of insurance and/or clean driving record for a minimum of 3 years is required. To ensure the safety of our employees and compliance with state and federal law, SRM utilizes ongoing Motor Vehicle Record (MVR) monitoring where MVR reports may be run randomly to ensure you have a valid driver's license and clean driving record if utilized as driver.

WORKING CONDITIONS/PHYSICAL FACTORS:

Occasionally = 1%-33%; frequently = 34%-66%; continuously = 67%-100%.

Typical business office work environment.

Occasionally: work outdoors, work outside normal business days/hours, travel, must be able to lift up to 20 pounds, bend, or stretch

Frequently: walking, talking, climbing stairs, manual dexterity

Continuously: sitting, adequate vision and hearing, good mental condition to withstand consistently medium to high levels of stress

EQUIPMENT/TOOLS USED:

• 10-key
• Computer/Internet
• Fax
• Phone
• Copier

Deadline for applications is 2 weeks from date of posting

Salary and benefits include: $129,000 - $135,000 (Exempt position)

* Full benefits package to include: medical benefits with SRM paying 85% of the medical premium, voluntary Dental, Vision, Allstate Accident Plan, SRM-paid Short-Term and Long-Term Disability, Life Insurance, and AD&D. Also offered are 8 paid holidays, 21 days of accruable PTO, paid "Soul Care Retreat" days (up to 4 depending upon availability), Pay-on-Demand, and a 403b retirement plan with SRM-match after one (1) year, 100% vested beginning DOH; (Benefits are subject to change based on reevaluation or benefit plan changes annually.)*Benefits begin at 1st of the following month after completing a full 30 days of employment (I.E. start date 4 January