Desktop Support Technician

Job Title: Desktop Support Technician Location: Glen Allen, VA Duration: Contract - 24 months Pay Range: $30.04/hr - $39.32/hr (W2) Job ID: 409580 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Desktop support technician to join our team supporting a professional banking environment. The ideal candidate will have strong experience in end-user computing, device imaging and deployment, M365 and Windows support, hardware break/fix, ServiceNow ticket management, and Cisco/server fundamentals and a proven ability to deliver high-touch support, resolve incidents promptly, and maintain accurate documentation to prevent escalation. Responsibilities Configure, install, test, and replace hardware components and peripherals. Manage and resolve hardware and software issues for end users to prevent escalation. Reimage PCs, back up and restore user data, and validate software versions and functionality. Provide cross-divisional troubleshooting and maintain accurate ServiceNow tickets and work orders. Assist with administration of VDI, patch management, encryption, antivirus, and endpoint management tools. Support MS Office applications including Teams, Outlook, and Windows OS. Utilize enterprise utilities to troubleshoot device performance and authentication issues, including two-factor authentication. Deliver courteous, executive-level customer service in a high-profile setting. Required Skills & Qualifications 3-5 years of professional experience in software and hardware support, with server and Cisco knowledge. Proficiency supporting and troubleshooting Microsoft Office suite, MS Teams, Outlook, and Windows OS. Experience assisting with VDI, patch management, encryption technologies, antivirus and incident/request management. Hands-on expertise with user data backup and recovery, and device reimaging both remotely and at desk. Strong customer communication and service skills with executive support exposure. Knowledge of two-factor authentication concepts and support procedures. Ability to work independently in a fast-paced, high-profile environment and document work accurately. Availability to work onsite Monday through Friday, 8:00 a.m. to 5:00 p.m. local time, with flexibility to stay after 5:00 p.m. as needed. Preferred Skills Experience with ServiceNow or similar ITSM ticketing systems. Background supporting banking or other regulated enterprise environments. Why BCforward At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to: Competitive compensation and benefits. Opportunities for growth with global clients. A supportive, inclusive culture that values innovation and people. Exposure to cutting-edge technologies and projects. About Our Commitment BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status. #J-18808-Ljbffr