Vice President OF Operations

Job Summary:

The VP (Vice President) , Hospital Operations Strategy & Performance serves as a senior enterprise and operational leader responsible for advancing systemwide hospital performance strategy while ensuring execution at the medical center and regional level.

This role integrates:

• Enterprise strategy leadership (e.g., Hospital Operations, value-based performance, regulatory readiness), and
• Operational execution (e.g., hospital throughput, quality, workforce, and cost performance)

The leader acts as a critical connector across Hospital Operations, Health Plan, and Permanente Medical Groups, translating policy, payment models, and strategic priorities into measurable operational outcomes across hospitals.

Accountable for both:

• Designing systemwide strategies, and
• Driving operational performance through influence and (where applicable) direct hospital accountability

this role ensures quality, affordability, access, and regulatory performance improve in a measurable, sustainable way.

Essential Responsibilities:

• Enterprise Hospital Strategy
• Define and advance the national hospital operations strategy
• Translate enterprise priorities into clear expectations for hospital performance and operations
• Align strategy across Hospital Operations, Medical Groups, and Health Plan partners
• Ensure strategy is grounded in scalability, standardization, and measurable outcomes
• Operational Alignment and Performance
• Works in partnership with hospital operations, finance, quality, and care delivery leaders to improve hospital operations performance across quality, utilization, access, and cost.
• Identifies opportunities to standardize and scale best practices that improve Hospital operations, quality metrics, and member experience.
• Supports hospitals in preparing for and responding to CMS audits, surveys, and regulatory oversight
• Establishes enterprise-level monitoring and reporting mechanisms to track hospital operational performance and readiness.
• Communication and Relationship Management
• Builds trusted relationships with senior leaders across Hospital Operations, Health Plan, Permanente Medical Groups, Finance, Quality, Compliance, and IT.
• Represents Hospital Operations in hospital-related governance forums, strategy discussions, and cross-enterprise workgroups.
• Provides executive-level communication, presentations, and analysis to support informed decision-making by senior leadership.
• Facilitates alignment and shared accountability across regions and medical centers through structured governance and influence.
• Leadership and Change Management
• Leads complex, cross-functional initiatives requiring coordination across multiple entities without direct authority.
• Acts as a change agent to support hospitals and regions
• Promotes a culture of continuous improvement, accountability, and data-driven decision-making.
• Ensures that operational, clinical, and financial perspectives are integrated into Hospital strategy and execution.
• Hospital Operations Performance
• Drive improvement in key operational domains
• Throughput and length of stay
• Capacity management and access
• Quality and patient safety
• Workforce performance and productivity
• Joint Operating Committees: structure, partnerships, best practices
• Partner with market COOs to ensure consistent execution and accountability
• Identify and address systemwide performance gaps

Basic Qualifications:

Experience

• Minimum ten (10) years of progressive leadership experience in healthcare operations, strategy, government programs, or hospital operations.
• Minimum eight (8) years of experience.

Education

• Bachelors Degree required.

License, Certification, Registration

• N/A

Additional Requirements:

• Experience leading complex, enterprise-level initiatives across hospitals, health plans, and physician organizations.
• Strong executive communication, analytical, and change leadership skills.

Preferred Qualifications:

• Masters degree (Health Administration, Public Health, Business, Policy, or related field) preferred.