Vice President, Customer Care & Support
Confidential
Vice President, Customer Care & Support
About the Company
Online registry for baby items
Industry
Retail
Type
Privately Held, VC-backed
Founded
2011
Employees
201-500
Funding
$26-$50 million
Categories
- Baby
- E-Commerce
- Internet
- Parenting
- Technology
- Consumer Discretionary
- Retail
- Marketplace
Specialties
- ecommerce
- marketplace
- bridging online & offline
- consumer internet
- parenting
- kids
- family tech
- retail
- technology
- content
- and babies
Business Classifications
- B2C
About the Role
The Company is seeking a VP of Customer Care and Support to take on a pivotal role in leading the support organization across its diverse product lines. The successful candidate will be responsible for setting the strategy that defines the support experience, including the operating model, policies, and team structure. This role demands a leader with a proven track record in running customer support for a complex, multi-product consumer business, particularly in a modern, tech-forward environment. The VP will be expected to have a strong background in support tooling and AI, with the ability to evolve the support organization and drive real change in support economics. Experience in a regulated, consumer privacy-focused support environment is a plus, and the role requires a leader who is comfortable with the complexities of multiple consumer experience and service offerings. The ideal candidate for this role at the company will have a deep understanding of modern support practices and a passion for using AI to enhance the customer experience. They should be adept at owning customer-facing policy and championing change based on data and industry benchmarks. The VP will work closely with cross-functional partners, particularly in commercial, supply chain, and finance, to ensure alignment and drive the company's support strategy forward. This is a unique opportunity to shape real policy, not just execute existing ones, and to have a direct, ongoing partnership with the team that owns AI strategy. The role is suited to a leader who is not only focused on the present but is also forward-thinking and can anticipate the future of the support industry.
Hiring Manager Title
CFO/COO
Functions
- Operations
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Vice President, Customer Care & Support in Emeryville, CA vacancy
- ...Vice President of Sales & Business Development About the Company Leading fresh produce... ...company driving revenue growth and strategic customer relationships across North America.... ...and cross-functional collaboration to support customer success and profitable growth...Suggested
- ..., community partnerships and innovative, high-quality patient care. Sutter’s 63K+ employees, 12,000+ physicians and clinicians, serve... ...centers, telehealth, home health and hospice services. The Vice President (VP), Chief Revenue Cycle Officer, provides strategic...SuggestedFull timeFor contractorsWork at officeShift work
- ...inclusive and diverse team.In this role, you will:Lead sales strategy, customer engagement, and execution across key enterprise accounts,... ...programs in internationalHealth benefits and programs that support both your physical and mental well-beingFlexible work environment...SuggestedFull timeTemporary work
- ...team. #CloroxIsThePlaceYour role at Clorox:The Vice President, R&D BU leads R&D Technical Innovation Capability for the Care & Connection business, translating business... ...internationalHealth benefits and programs that support both your physical and mental well-beingFlexible...SuggestedFull time
- ...DescriptionJob Summary:The Vice President of M&A and Partnership Development, will play a critical role in KP’s overall enterprise strategy... ...to the SVP, Chief Business Development Officer. She/he will support the marketplace and enterprise efforts working with members...Suggested
$360k - $418k
...pharmaceutical industry or clinical trials unit setting.Successful track record of the management of clinical studies, from Phase I – III in support of US NDA filings.Proven ability to translate strategy into implementation that leads to results; strong track record of...Full timeTemporary workWork at officeLocal areaFlexible hours- DescriptionJob Summary:The Vice President, Internal Communications & Engagement... ...Permanentes integrated care and coverage enterprise.The Vice... ...communications strategy that supports a One KP Voice while allowing... ....Partner with Marketing and Customer Experience leaders to...Local area
$89.3k - $140k
JOB REQUISITIONBusiness Development Vice PresidentLOCATIONCA SAN FRANCISCOJOB DESCRIPTIONThe Business Development Vice President (BD VP) will be based in their assigned territory... ...is complete, the BD VP oversees the customer life cycle and ensures organizational alignment...Full timeTemporary workLocal areaWorldwideFlexible hours$250k - $300k
...It is in this dynamic context that NLE seeks to hire a Senior Vice President, Finance and Capital (SVP). Reporting to the Chief Executive... ...teams across the company to evaluate new business opportunities, support strategic decision-making, and build the financial...Work at officeLocal areaImmediate startWork from homeFlexible hours$300k - $360k
...the future!WSP is currently initiating a search for a Senior Vice President, Project & Program Management to work in Oakland, CaliforniaYour... ...power engineering principles, practices, process, standard of care, and the application to permitting and project work-related...Contract workFor subcontractorWork at officeLocal areaFlexible hours$250k
...properties, regularly tour competing projects and document changes as appropriate. Network within the real estate community to support the successful execution of the Company’s long‑term business plan. Essential contacts to be established and maintained include...Shine Associates, LLC
Oakland, CA4 days ago- ...Vice President of Finance About the Company Rapid-growth startup seeking hands-on finance leader for FP&A and accounting. Industry Financial Services Type Privately Held About the Role The Company is seeking a VP of Finance to take...
Confidential
Berkeley, CA2 days ago $220k - $270k
...Vice President, Production OperationsOakland, CA OfficeMISUMI Americas, a division of MISUMI Group... ...provider of standard, configurable, and custom manufacturing solutions. By integrating... ..., and workforce planning strategies to support current and future business demands....Contract workRemote workFictiv
Oakland, CA2 days ago- ...Regional Vice President of Sales, Healthcare Technology About the Company Innovative healthcare technology company transforming patient care through AI-powered technology and clinical services. Industry Information Technology and Services Type Privately...
- ...Vice President, Media & Entertainment Sales About the Company Acclaimed provider of credit theft prevention solutions Industry Information Technology and Services Type Public Company Founded 1968 Employees 10,001+ Categories Information...Work at office
- ...Senior Vice President, Account Services About the Company An established healthcare communications partner supporting pharmaceutical, biotechnology, and life sciences organizations. Industry Marketing and Advertising Type Privately Held About the...
- ...Vice President, Corporate Development and Mergers and Acquisitions About the Company Prominent provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Acquisition and...
- ...Vice President of Defense Sales About the Company Reputable provider of top-notch services Industry Consumer Services Type Privately Held About the Role The Company is seeking a Vice President of Defense Sales to lead and drive the strategic growth...
- ...Vice President, Client Services, Family Office About the Company Private investment firm and family office serving a multi-generational family with long-term investments. Industry Financial Services Type Privately Held About the Role The Company...Work at office
- ...Vice President of FP&A About the Company Established beverage manufacturer Industry Food & Beverages Type Privately Held... ...$26-$50 million Categories Food and Beverage Health Care Beverages Food & Beverage Industry Health and Wellness...
- ...Vice President, Labor Relations Strategy & Initiatives About the Company Ambitious healthcare... ...Industry Hospital & Health Care Type Non Profit Founded 1945... ...strategic advice on economic proposals, supporting market leadership in the development of...Temporary workLocal area
- ...Vice President of Underwriting About the Company A growing nationwide mortgage lending and refinancing company with numerous branch... ...US region. The successful candidate will be responsible for supporting the SVP of Agency Underwriting, with a primary focus on escalation...
- ...Vice President of Support About the Company World-leading provider of an AI-powered cognitive patient care assistant Industry Hospital & Health Care Type Privately Held... ...transformation and expansion of its customer support function. This senior leader...
- ...Regional Vice President, Operations and Growth About the Company Nationally recognized provider of top-notch technical services... ...ability to build and develop high-performing leadership teams, support workforce development, and succession planning. The role requires...
- ...Vice President of Business Development About the Company Specialized staffing & recruiting firm Industry Staffing and Recruiting... ...solutions contract employment permanent placement customer support jobs and marketing jobs marketing jobs and...Permanent employmentContract workTemporary work
- ...Vice President, Merchandise Planning, Allocation & Inventory Management About the Company Online registry for baby items Industry... ...decisions, and ensuring operational rigor to deliver a great customer experience and financial results through inventory. The role...
- ...Vice President of Finance About the Company Emerging consumer brand Industry Consumer Services Type Privately Held... ...infrastructure, improving visibility into margins and inventory, and supporting data-driven decision-making. The successful candidate will be...
- ...Vice President, Clinical Operations About the Company Innovative company designing & developing gene therapeutic products Industry Biotechnology Type Public Company Founded 2013 Employees 51-200 Categories Biotechnology Healthcare...
- ...Senior Vice President, Corporate Affairs About the Company Internationally-recognized organization driving smart transportation & road safety solutions Industry Information Technology and Services Type Public Company Founded 1987 Employees 1...
- ...Vice President of IT Operations About the Company Fast-growing deep discount retailer... ...and reliable technology services that support the company's stores, warehouses, and corporate... ..., and a skilled team builder with a customer-centric mindset. Financial and...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Vice President, Customer Care & Support. Be the first to apply!
Related searches
- vice president of recruiting Emeryville, CA
- vice president business development Emeryville, CA
- vp talent acquisition Emeryville, CA
- vice president product development Emeryville, CA
- vice-president human resources Emeryville, CA
- vice president of ecommerce Emeryville, CA
- vice president information technology Emeryville, CA
- investment banking vice president Emeryville, CA
- vice president event Emeryville, CA
- senior vice president of operations Emeryville, CA