Program Support Assistant

Program Support Assistant

The Program Support Assistant (PSA) serves within the Home Based Primary Care (HBPC) Specialty Patient Aligned Care Team (PACT) to support programs in Birmingham, Alabama, and the surrounding areas of Jasper, Guntersville, Childersburg, and Huntsville Community Based Outpatient Clinics satellite teams. Major duties include, but are not limited to:

• Performs routine administrative and miscellaneous clerical work.
• Resolves problems associated with the administrative, clerical, and clinical work of the office.
• Performs work involving the collection, compilation, and/or tracking of data and statistical information.
• Assists in planning, review, and reporting of data/statistical results of studies.
• Establishes protocols for incoming data, organizes computerized data sets and retrieves computerized data.
• Reviews documents, reports, and/or applications for omissions and inconsistencies.
• Completes special research projects in support of the policy development and/or technical activities of the program.
• Assembles and summarizes data, background information, and other materials from publications and other sources.
• Recognizes the need for, and coordinates, the work of the office with the work of other offices.
• Demonstrates knowledge of timekeeping package, Microsoft Word/Outlook/Excel, and other computer programs.
• Operates and performs routine maintenance on facsimile and copy machines as well as personal computers and printers.
• Retrieves information to assist field staff with information needs by phone.
• Adheres to patient privacy regulations and release of information procedures.
• Demonstrates knowledge of spelling, grammar, and composition and the ability to determine and follow required formats for correspondence and reports.
• Communicates verbally and in writing with a variety of people from different backgrounds and different levels of understanding.
• Uses judgment in interpreting and adapting guidelines such as agency policies, regulations, precedent, and work directions for application to specific cases or problems.
• Serves as a contact and referral person for patients and caregivers in the absence of the desired team member.
• Advises patients, families, physicians, consultants, visitors, etc. regarding many complex administrative policies and procedures.
• Serves as the communication center for multiple teams of patients and for their supporting interdisciplinary team in the field.
• Consistently treats customers (veterans, their representatives, visitors, and all staff) in a courteous, tactful, and respectful manner.
• Handles conflict and problems in dealing with customers constructively and appropriately.
• Plans, organizes, establishes priorities while meeting time constraints. This includes working both independently and as a member of the team.
• Assists with the procurement of small items and equipment.
• Demonstrates the ability to assess the effectiveness and efficiency of the program and to recommend resolution of problems in a full range of administrative activities.
• Performs other duties as assigned by management.

Work Schedule: Monday - Friday, 7:30 am - 4:00 pm, Full-time. Work schedule subject to change based on agency needs.

Telework: Not Available Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant/110720

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Permanent Change of Station (PCS): Not Authorized