Program Support Assistant

Summary The position is located within the Home Based Primary Care (HBPC) Specialty Patient Aligned Care Team (PACT) at the Birmingham Veterans Affairs Health Care System (BVAHCS). The incumbent serves as a Program Support Assistant (PSA) with the HBPC program in supporting programs in Birmingham, Alabama, and the surrounding areas of Jasper, Guntersville, Childersburg, and Huntsville Community Based Outpatient Clinics satellite teams. Responsibilities The Program Support Assistant (PSA) serves within the Home Based Primary Care (HBPC) Specialty Patient Aligned Care Team (PACT) to support programs in Birmingham, Alabama, and the surrounding areas of Jasper, Guntersville, Childersburg, and Huntsville Community Based Outpatient Clinics satellite teams. Major duties include, but are not limited to: Performs routine administrative and miscellaneous clerical work. Resolves problems associated with the administrative, clerical, and clinical work of the office. Performs work involving the collection, compilation, and/or tracking of data and statistical information. Assists in planning, review, and reporting of data/statistical results of studies. Establishes protocols for incoming data, organizes computerized data sets and retrieves computerized data. Reviews documents, reports, and/or applications for omissions and inconsistencies. Completes special research projects in support of the policy development and/or technical activities of the program. Assembles and summarizes data, background information, and other materials from publications and other sources. Recognizes the need for, and coordinates, the work of the office with the work of other offices. Demonstrates knowledge of timekeeping package, Microsoft Word/Outlook/Excel, and other computer programs. Operates and performs routine maintenance on facsimile and copy machines as well as personal computers and printers. Retrieves information to assist field staff with information needs by phone. Adheres to patient privacy regulations and release of information procedures. Demonstrates knowledge of spelling, grammar, and composition and the ability to determine and follow required formats for correspondence and reports. Communicates verbally and in writing with a variety of people from different backgrounds and different levels of understanding. Uses judgment in interpreting and adapting guidelines such as agency policies, regulations, precedent, and work directions for application to specific cases or problems. Serves as a contact and referral person for patients and caregivers in the absence of the desired team member. Advises patients, families, physicians, consultants, visitors, etc. regarding many complex administrative policies and procedures. Serves as the communication center for multiple teams of patients and for their supporting interdisciplinary team in the field. Consistently treats customers (veterans, their representatives, visitors, and all staff) in a courteous, tactful, and respectful manner. Handles conflict and problems in dealing with customers constructively and appropriately. Plans, organizes, establishes priorities while meeting time constraints. This includes working both independently and as a member of the team. Assists with the procurement of small items and equipment. Demonstrates the ability to assess the effectiveness and efficiency of the program and to recommend resolution of problems in a full range of administrative activities. Performs other duties as assigned by management. Work Schedule: Monday - Friday, 7:30 am - 4:00 pm, Full-time. Work schedule subject to change based on agency needs. Telework: Not Available Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/110720 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment To be considered for this position, you must complete all required steps in the process. This position requires the application, assessment, and questionnaire to be fully completed. The assessment measures critical general competencies required to perform the job. You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/17/2026. You may qualify based on your experience as described below: Specialized Experience: To qualify for the GS-07 grade level, you must possess at least one (1) full year of specialized experience equivalent to at least the GS-06 grade level in the federal service. This experience must have equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of the position, and must typically be in or related to the work of this Program Support Assistant position. Examples of qualifying GS-06 level specialized experience include, but are not limited to: providing administrative, clerical, and program support assistance in the day-to-day operations of an office or service line; assisting with the tracking or programmatic data, compiling metrics, and identifying missing information or inconsistencies for staff review, participating in team meetings too coordinate administrative workflows, track data, and assist with document preparation to support team deadlines and compliance goals; maintaining database registries, tracking files, and processing administrative documentation to ensure office objectives are met. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. The employee sits comfortably to do the work assignments. At times, there may be some walking, standing, bending, carrying of light items, e.g., papers, books, files, etc. No special physical demands are required to perform the work. Education Generally, not applicable for GS-6 and above. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.