Trade Desk Associate

Location Overview Cboe Global Markets operates a key office in the Overland Park Xchange (OPx), located in Overland Park, Kansas, a bustling suburb of Kansas City. The OPx business park provides modern infrastructure and an environment conducive to productivity and growth, with convenient access to major highways and the Kansas City metropolitan area. Role Overview The Associate, Trade Desk is an entry‑level role designed for individuals eager to build a career at the intersection of financial markets and technology. Under the guidance of senior Trade Desk staff, this role supports the day‑to‑day operational oversight of one or more Cboe exchange trading platforms (e.g., BYX, BZX, C1, C2, CFE, EDGA, EDGX) across asset classes including equities, options, futures, and foreign currencies. Associates develop foundational expertise in market structure, platform operations, and customer support while working collaboratively with experienced colleagues and internal teams. This role reports to the Trade Desk Manager. Responsibilities Platform Monitoring & Operations Support Assist with daily system checks and review of audit logs to verify system changes and confirm platform operation. Monitor production, disaster recovery, and certification/test environments and promptly elevate anomalies or known issues. Support the delivery of live updates to customers and internal teams regarding system and trading issues. Learn and apply standard operating procedures to resolve routine platform issues. Customer & Exchange Support Provide first‑level customer support related to platform behavior, order processing, market structure, and feature/function inquiries. Support exchange platform operations including order cancel requests, clearing support requests, and client onboarding activities under supervision. Monitor auctions/rotations and assist with block trade and ECRP support as directed. Data & Analysis Use SQL and UNIX shell tools under supervision to query databases and examine log files for data gathering and basic reporting tasks. Assist in documenting findings and preparing reports for customers and business teams as needed. Process & Documentation Update internal technical procedures and operational documentation within the Operations team’s Confluence space under senior staff direction. Support weekend industry testing participation as needed. Collaboration & Learning Develop working knowledge of Cboe’s exchange platforms, APIs, and operational workflows through on‑the‑job training and mentorship. Build internal relationships across Operations, Technology, and Business teams to support team goals. Perform other related duties as required or requested. Qualifications Bachelor’s degree preferred in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline. 2+ years of professional experience required; internship, coursework, or academic project experience in financial services or technology is a plus. FINRA Security Industry Essentials Examination (SIE) and Series 57 licenses, or the ability to obtain them within the first 8 months of service, required. Basic familiarity with SQL or UNIX shell environments (coursework or personal experience accepted). Strong eagerness to learn financial market concepts, trading systems, and technical support workflows. Effective written and verbal communication skills with the ability to relay information clearly to internal colleagues and customers. Ability to follow documented procedures and standard practices with accuracy and attention to detail. Demonstrated ability to work collaboratively in a team environment. Benefits and Perks Fair and competitive salary and incentive compensation packages with upside for overachievement. Generous paid time off, including vacation, personal days, sick days, and annual community service days. Health, dental and vision benefits, including access to telemedicine and mental health services. 2:1 401(k) match, up to 8% match immediately upon hire. Discounted Employee Stock Purchase Plan and Tax Savings Accounts for health, dependent and transportation. Employee referral bonus program, volunteer opportunities. Complimentary lunch, snacks and coffee in any Cboe office. Paid tuition assistance and education opportunities. Generous charitable giving company match. Paid parental leave and fertility benefits. On‑site gyms and discounts to other fitness centers. Equal Employment Opportunity We’re proud to be an equal‑opportunity employer and do not discriminate against any employee or applicant for employment based on any legally protected characteristic, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status. We are committed to fostering a workplace where all individuals are valued and respected. #J-18808-Ljbffr