Front Desk Agent
Full-time
Marco LaGuardia Hotel & Suites
Job Description
Job Description
We are looking for a friendly, professional, and customer-focused Front Desk Agent to join our hotel team!
The ideal candidate has excellent communication skills, a positive attitude, and a passion for providing outstanding guest experiences.
Previous hotel front desk experience is NOT required! Customer service experience is preferred, and we are willing to train the right candidate.
Key Responsibilities
- Greet and welcome guests with a friendly and professional attitude.
- Assist guests with check-ins and check-outs.
- Answer phone calls and respond to guest inquiries.
- Handle reservations and guest requests.
- Provide excellent customer service and resolve guest concerns.
- Maintain a clean and organized front desk area.
- Work closely with other hotel departments to ensure guest satisfaction.
Qualifications
- Customer service experience preferred.
- Hotel front desk experience is NOT required.
- Strong communication and interpersonal skills.
- Friendly, dependable, and professional attitude.
- Basic computer skills.
- Ability to multitask in a fast-paced environment.
- Willingness to learn hotel systems and procedures.
- Ability to work flexible shifts, including weekends and holidays.
Vacancy posted 9 hours ago
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