Operations Manager

Operations ManagerTrusted. Genuine. Successful. National Exchange Bank & Trust is an independent, family-owned bank with big bank abilities, serving Southeastern Wisconsin. Founded in 1933, we are a trusted business partner, employer, and community member. At National Exchange Bank & Trust, you will enjoy a flexible, friendly, family environment, a rewarding career, and opportunities to make a difference in the communities we serve. We believe in bringing out the best in our talent and are committed to fostering an inclusive environment of growth and development.As an Operations Manager, you will be responsible for efficient, and effective oversight of a full-service branch office. Doing so will ensure that established policies and procedures are being followed. You will also be responsible for meeting operational goals including deposit, online, mobile, and other metrics. Other duties include customer service, security, teller transactions, community relations, and some facility administration.To be successful in your banking career, the following skills and attributes are needed:Excellent customer serviceAttention to detailThorough knowledge of branch operations and customer service/personal banker rolesAbility to supervise and mentor multiple employeesAbility to work independently as well as part of a teamProblem solving skillsExcellent communicationIdeal candidates will possess the following qualifications:Knowledge of how to operate a computer and other standard office equipment.Ability to communicate effectively via phone, email and in person.Three years of bank operations and customer contact experience required.Prior people management experience is preferred.Associates or bachelor's degree in business or another related field is preferred.Highest level of confidentiality and discretion of customer and bank information.National Exchange Bank & Trust offers a competitive benefit package including, but not limited to:Health, Dental, and Vision InsuranceHealth Savings Account with Employer ContributionsShort and Long Term DisabilityEmployer Paid Life and AD&D InsuranceVoluntary Life, Flexible Spending Accounts, Accident, Critical Illness, Hospital Indemnity, and Legal Insurance401(k) with Employer Match & Profit SharingPaid Time OffFlexible schedulingEducation Assistance ProgramProduct & Service Discounts & more!