Technical Program Manager with CRM

Technical Program Manager with CRM Experience

Location: Redmond, WA (Local profiles need to go for in-person interview + 3 days onsite)

Role Overview: We are seeking an experienced Technical Program Manager (TPM) with strong functional expertise in Microsoft Dynamics 365 (CRM) to lead and deliver complex, cross-functional programs. The ideal candidate will have a proven track record in program management, Agile/Scrum execution, stakeholder management, and requirements translation—bridging business needs with engineering delivery. This role requires close collaboration with business stakeholders, product owners, and engineering teams to drive clarity, manage risks, and ensure predictable delivery of high-impact initiatives.

Key Responsibilities:

• Own end-to-end delivery of multiple cross-functional programs involving Dynamics 365 CRM and integrated enterprise systems.
• Drive program planning, execution, tracking, and reporting across Agile/Scrum teams.
• Establish and maintain program governance, milestones, dependencies, and delivery timelines.
• Proactively identify, assess, and mitigate program risks and issues.

Stakeholder & Business Management

• Act as the primary interface between business stakeholders, product teams, and engineering.
• Facilitate requirement-gathering workshops and translate business needs into clear, actionable deliverables.
• Manage stakeholder expectations through transparent communication, status updates, and escalation management.
• Ensure alignment between business priorities and technical delivery plans.

Requirements & Backlog Management

• Capture business requirements and translate them into features, epics, and user stories with clear acceptance criteria.
• Partner with Product Owners to maintain a prioritized and well-groomed backlog.
• Ensure requirements are functionally sound, scalable, and aligned with Dynamics 365 best practices.

Agile & Scrum Execution

• Support Agile/Scrum ceremonies including sprint planning, backlog grooming, reviews, and retrospectives.
• Track sprint progress, delivery risks, and dependencies across teams.
• Drive continuous improvement in Agile execution, predictability, and delivery quality.

Functional Dynamics 365 CRM

• Strong techno functional skills and experience in CRM
• Provide functional guidance on Dynamics 365 CRM capabilities, configurations, and business processes.
• Collaborate with solution architects and engineering teams to validate functional designs.
• Articulate business requirements, create features, user stories for CRM solutions.
• Product owner expertise
• Understand CRM skills
• Ensure solutions align with enterprise standards, user experience expectations, and business outcomes.

Required Qualifications

• 6–8 years of experience in Program Management / Technical Program Management.
• Functional experience with Microsoft Dynamics 365 CRM
• Hands-on experience working in Agile/Scrum delivery models.
• Proven ability to capture and document requirements as features, epics, and user stories.
• Experience managing business stakeholders, cross-functional teams, and complex dependencies.
• Strong risk management, problem-solving, and decision-making skills.
• Excellent communication skills—both written and verbal—with the ability to influence without authority.

Preferred Qualifications

• Experience working in enterprise or Microsoft-aligned programs.
• Familiarity with Azure DevOps (ADO) for backlog, sprint, and delivery tracking.
• Exposure to Power Platform (Power Automate, Power Apps) integrations.
• Experience supporting large-scale, multi-team programs.