Technical Program Manager with CRM

Job Title: Technical Program Manager with CRM

Experience: 6-8 years

Location; Redmond, WA (Local Profiles need to go for Inperson interview + 3 days onsite)



Role Overview
We are seeking an experienced Technical Program Manager (TPM) with strong functional expertise in Microsoft Dynamics 365 (CRM) to lead and deliver complex, cross-functional programs. The ideal candidate will have a proven track record in program management, Agile/Scrum execution, stakeholder management, and requirements translation-bridging business needs with engineering delivery. This role requires close collaboration with business stakeholders, product owners, and engineering teams to drive clarity, manage risks, and ensure predictable delivery of high-impact initiatives.



Key Responsibilities:



Program & Delivery Management

• Own end-to-end delivery of multiple cross-functional programs involving Dynamics 365 CRM and integrated enterprise systems.
• Drive program planning, execution, tracking, and reporting across Agile/Scrum teams.
• Establish and maintain program governance, milestones, dependencies, and delivery timelines.
• Proactively identify, assess, and mitigate program risks and issues.

Stakeholder & Business Management

• Act as the primary interface between business stakeholders, product teams, and engineering.
• Facilitate requirement-gathering workshops and translate business needs into clear, actionable deliverables.
• Manage stakeholder expectations through transparent communication, status updates, and escalation management.
• Ensure alignment between business priorities and technical delivery plans.

Requirements & Backlog Management

• Capture business requirements and translate them into features, epics, and user stories with clear acceptance criteria.
• Partner with Product Owners to maintain a prioritized and well-groomed backlog.
• Ensure requirements are functionally sound, scalable, and aligned with Dynamics 365 best practices.

Agile & Scrum Execution

• Support Agile/Scrum ceremonies including sprint planning, backlog grooming, reviews, and retrospectives.
• Track sprint progress, delivery risks, and dependencies across teams.
• Drive continuous improvement in Agile execution, predictability, and delivery quality.

Functional Dynamics 365 CRM

• Strong techno functional skills and experience in CRM
• Provide functional guidance on Dynamics 365 CRM capabilities, configurations, and business processes.
• Collaborate with solution architects and engineering teams to validate functional designs.
• Articulate business requirements, create features, user stories for CRM solutions.
• Product owner expertise
• Understand CRM skills
• Ensure solutions align with enterprise standards, user experience expectations, and business outcomes.

Required Qualifications

• 6-8 years of experience in Program Management / Technical Program Management.
• functional experience with Microsoft Dynamics 365 CRM
• Hands-on experience working in Agile/Scrum delivery models.
• Proven ability to capture and document requirements as features, epics, and user stories.
• Experience managing business stakeholders, cross-functional teams, and complex dependencies.
• Strong risk management, problem-solving, and decision-making skills.
• Excellent communication skills-both written and verbal-with the ability to influence without authority.

Preferred Qualifications

• Experience working in enterprise or Microsoft-aligned programs.
• Familiarity with Azure DevOps (ADO) for backlog, sprint, and delivery tracking.
• Exposure to Power Platform (Power Automate, Power Apps) integrations.
• Experience supporting large-scale, multi-team programs.