Communications Manager

Job Summary Under general direction, is responsible for the planning, organizing, conducting, and evaluation of training programs related to the Public Safety Communication Systems. Coordinates security compliance efforts with internal and external stakeholders which ensures compliance with state and federal regulatory agencies such as the Department of Public Safety (DPS), Criminal Justice Information System (CJIS), Texas Commission on Law Enforcement Officer Standards (TCOLE), and Homeland Security. Exercises direct supervision over assigned staff. Job Summary Under general direction, is responsible for the planning, organizing, conducting, and evaluation of training programs related to the Public Safety Communication Systems. Coordinates security compliance efforts with internal and external stakeholders which ensures compliance with state and federal regulatory agencies such as the Department of Public Safety (DPS), Criminal Justice Information System (CJIS), Texas Commission on Law Enforcement Officer Standards (TCOLE), and Homeland Security. Exercises direct supervision over assigned staff. This position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This position is likewise subject to at-will employment status and can be terminated at any time for any reason. Work Location Public Safety Answering Point - 8039 Challenger Drive, San Antonio, TX (78235) or 4700 Quarry Run, San Antonio, TX (78249) Work Hours Work hours may vary dependent upon department need. Assignments are based on the effective management of the 24x7 operations of the Department with rotational on call assignments to accommodate operational needs. In this position you are a First Responder and expected to assist and support 911 operations during natural disasters, manmade disasters, terrorism, extreme weather, and civil emergencies. The 911 Public Safety Answering Point is staffed 24 hours a day, 7 days a week, 365 days a year to support emergency operations for the City of San Antonio. Because of this you may be required to work mandatory overtime and outside of your staff hours as needed in emergency situations. Essential Job Functions Develops, implements, and evaluates training programs and curriculum for assigned personnel; and manages training personnel. Ensures training curriculum, activities and systems are compliant with applicable Federal, State, and local regulations. Assists with the oversight of agency audits. Prepares, and delivers reports, statistics, or compliance results. Makes presentations on programs, projects, and other matters. Provides input for the annual operations budget the division. Collaborates system and technical changes with the Information Technology Systems Department (ITSD); provides regulatory guidance in accordance with public safety technology and Criminal Justice Information Systems (CJIS); and ensures compliance with departmental and other federal and state mandates. Provides recommendations in the enhancement and maintenance of standard operating procedures. Oversees the maintenance of training records and employee files. Monitors certification renewals. Interviews, selects, supervises, develops, evaluates, counsels, and if necessary, disciplines personnel according to established COSA policies, procedures, and guidelines. Assists the Police Communications Manager with special projects. Performs related duties and fulfills responsibilities as required. Job Requirements Bachelor's Degree from an accredited college or university. Three (3) years progressively responsible experience in training and development, or related experience including one (1) year supervisory or lead experience. Valid Class "C" Texas Driver's License. Must obtain Texas Commission on Law Enforcement Standards (TCOLE) Basic Telecommunicator Proficiency Certification within twelve (12) months of employment. Must obtain TCIC/NCIC, Associate Trainer Certification within six (6) months of employment. Must obtain TCIC/NCIC, Full Access (Certification or Registration) within six (6) months of employment. Must pass Criminal Justice Information Systems (CJIS) background and maintain CJIS eligibility. State-Mandated Eligibility Requirements (in Part) Applicants must meet and maintain Telecommunicator licensing requirements set forth by the Texas Commission on Law Enforcement (TCOLE). Applicants who have been issued a Telecommunicator License by TCOLE at any time must be in good standing and have an eligible license ready for appointment to the San Antonio Police Department. Applicants must remedy any TCOLE license deactivations or suspensions before their start date. TCOLE licensing requirements include a significant background check. Applicants must be United States citizens or naturalized United States citizens. Must possess an honorable discharge from the branch of the military in which the applicant served, if applicable. Applicants must pass a fingerprint-based Criminal Justice Information System background check meeting the requirements of the FBI and the Texas Department of Public Safety. Must not have a conviction for a Class B misdemeanor within the last ten (10) years from the date of conviction. Must not have a conviction for a Class A misdemeanor or higher. Must not have a conviction for family violence. Juvenile convictions are held to the same standard as adult convictions. Out-of-state convictions are held to the Texas equivalent. Must submit to a background investigation as required by state law. Must provide truthful and accurate information at all times during the application process. Any dishonesty discovered during the application process will result in automatic disqualification and the applicant being deemed permanently unsuitable for hire. A full list of requirements can be found at Additional Information Please attach a letter of interest/intent to this application. Preferred Qualifications Bachelor's Degree or higher from an accredited college or university in Emergency Management or Public Affairs. Five (5) years or more of supervisory experience in a 911 Public Safety Answer Point (PSAP) Call Center. Applicant Information Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is defined as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university. Applicants selected for employment with the City of San Antonio in this position must receive satisfactory results from pre-employment drug testing and background checks. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted. Please be advised that if selected for this position, information regarding employment history as it relates to the qualifications of the position will be needed for employment verification. Applicants claiming military service to meet the experience requirement for this position may attach a DD214 to the application. If selected for this position, official transcripts, diplomas, certifications, and licenses must be submitted at the time of processing. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance. Knowledge, Skills, And Abilities Knowledge of current training and organizational development theories, methods, and models. Knowledge of group process, group dynamics, and interpersonal relations. Knowledge of needs assessment, instructional systems design and curriculum development, and performance consulting. Knowledge of Federal, State, local laws, ordinances, and regulations related to public safety communication systems and technologies. Knowledge of principles of supervision, training, and performance evaluation. Knowledge of organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs. Knowledge of budgeting procedures and techniques. Skill in developing, coordinating implementing and administering training programs. Skill in utilizing a personal computer and associated software programs. Ability to prepare and deliver training courses using classroom techniques and standard or improvised teaching aids. Ability to interpret and apply Federal, State, and local policies, procedures, laws, and regulations. Ability to interpret and make proper decisions. Ability to conduct and participate in current or long-range planning. Ability to analyze problems and identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals. Ability to plan, assign, and direct the work of subordinates. Ability to supervise, train, and evaluate assigned staff. Ability to develop reports and presentations. Ability to communicate clearly and effectively. Ability to create and use computer spreadsheets and graphical presentations. Ability to lead a group to accomplish a common goal. Ability to establish and maintain effective working relationships with co-workers, City Management and their staff, outside regulatory agencies, vendors and contract service providers, and the general public. Ability to maintain confidentiality of information. Ability to handle all physical requirement of the position, with or without reasonable accommodation. Working conditions are primarily inside and outside with frequent exposure to loud noises and temperature extremes. Benefits Information The City of San Antonio (CoSA) strives to provide a competitive compensation and benefit package to attract and retain a highly skilled workforce. To accomplish this, CoSA offers subsidized health care benefits for active and retired employees, paid disability benefits, paid life insurance, as well as automatic participation in a pension program which is currently matched two to one. For more detailed information, please click on the following link to view Benefits offered by the City of San Antonio: Note Part-Time, Temporary, and non-City positions are not eligible for CoSA Benefits. Holiday and Leave benefits for Pre-K 4 SA positions may be different than what is listed at the above link. The City Of San Antonio is an Equal Opportunity/Reasonable Accommodation Employer This means that the City does not discriminate on the basis of race, religion, sex (gender), age, disability, national origin, genetic information, or sexual orientation. All individuals are encouraged to apply and compete for jobs with the City of San Antonio. If you require assistance at any stage of the application process due to a disability, please contact the Human Resources Department so that accommodations may be made to meet your needs. Our telephone number is View phone number on click.appcast.io and our fax number is View phone number on click.appcast.io. 01 Are you a current regular full time or part time CoSA employee? Yes - I am a Full Time City Employee. Yes - I am a Part Time City Employee. No - I am not a Full Time or Part Time City Employee. 02 Are you a veteran or active member of the armed forces? Yes No 03 Are you a San Antonio Ready to Work Program (SARTW) or Train for Jobs San Antonio Program (TfJSA) participant? Yes - SA Ready to Work Program Yes - Train for Jobs SA Program Yes - Both Programs No 04 What best describes your highest level of education at the end of the current semester? Some High School High School Diploma or GED recognized by the Texas Education Agency or a regional accrediting agency 30+ completed semester hours (credits) from an accredited college or university 60+ completed semester hours (credits) from an accredited college or university Associate's Degree from an accredited college or university 90+ completed semester hours (credits) from an accredited college or university 120+ completed semester hours (credits) from an accredited college or university Bachelor's Degree from an accredited college or university Master's Degree from an accredited college or university PhD, JD, or other Post Graduate Degree from an accredited college or university None of the above 05 Do you have a Bachelor's Degree or higher from an accredited college or university in Emergency Management or Public Affairs? Yes No 06 How many years of progressively responsible experience do you have in training and development, or related experience? None Less than one year 1 year 2 years 3 years 4 years 5 years 6 years 7 years 8 years 9 years 10 years 11 years 12 years 13 years 14 years 15 years + 07 How many years of direct supervisory or lead experience do you have? None Less than one year 1 year 2 years 3 years 4 years 5 years + 08 Do you have a valid Driver's License? Yes No 09 Please state the number of years and describe your supervisory experience within a 911 Public Safety Answer Point (PSAP) call center, as well as your broader experience working in the emergency communications environment. If you do not have experience, answer "N/A". (250 words or less) 10 Briefly describe the most significant project you have managed, including its scope, outcome, and key lessons learned. If you do not have experience, answer "N/A". 11 Describe a time you managed a critical staffing shortage or high-stress emergency during a shift, and detail how you prioritized tasks, supported the team, and ensured public safety remained uninterrupted. If you do not have experience, answer "N/A". 12 I understand that I must obtain Texas Commission on Law Enforcement Standards (TCOLE) Basic Telecommunicator Proficiency Certification within twelve (12) months of employment. Yes No 13 I understand that I must obtain TCIC/NCIC, Associate Trainer Certification within six (6) months of employment. Yes No 14 I understand that I must obtain TCIC/NCIC, Full Access (Certification or Registration) within six (6) months of employment. Yes No 15 Did you attach a letter of interest/intent as requested? Yes No 16 I acknowledge for this position I must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: 1) Felony Convictions, 2) Felony Deferred Adjudication, 3) Class A & B Misdemeanor Deferred Adjudication, 4) Class B Misdemeanor Convictions, 5) Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and 5) Family Violence Convictions. I acknowledge. 17 I acknowledge that this position is an "unclassified" position and has no disciplinary appeal rights to the Municipal Civil Service Commission. This #J-18808-Ljbffr