Veterinary Receptionist / Client Service Representative

Little Critters Veterinary Hospital is seeking an outgoing Client Service Representative to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time position, with a 5/8 schedule and availability needed Monday-Saturday.

Full-time benefits and compensation**:

• Compensation: $16-18.50 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum qualifications and skill set:

• 1+ years of experience in a customer service, reception, or client-facing role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Experience with Avimark
• Proficiency in the following skills:
  
  
  • First-class client communication and education.
  • Scheduling, check-ins/outs, and general office duties.
  • Maintaining a clean, welcoming reception area.
  • Liaising between clients and the technical team.

Join a compassionate, experienced veterinary team that treats every pet like family.
At Little Critters Veterinary Hospital in Gilbert, AZ, we pride ourselves on providing exceptional medical, surgical, and dental care for dogs, cats, and exotic pets . Led by Dr. Jill Patt, our team is committed to preventative care , client education , and lifelong partnerships with pet parents.
We value team collaboration , positive culture , and continued growth -most of our staff has been with us for 2+ years! We actively mentor team members and love helping them grow in their veterinary careers.
If you're passionate about animals and looking for a supportive and engaging work environment , come grow with us!

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*To determine specific pay Company will consider the following factors: the applicant's education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.