Enrollment Specialist, Payments

Enrollment Specialist

As an Enrollment Specialist at Corcentric, you will join a fun, collaborative team within an ambitious, entrepreneurial global organization. You will be responsible for enrolling client suppliers into our payments program.

This key position is a work-from-home opportunity. We are currently hiring out of the following locations:

• Des Moines, Iowa
• Cedar Rapids, Iowa
• Omaha, Nebraska

In order to be considered, you should be within a commutable distance to one of these key hiring markets, as there may be in-person training and team-building events from time to time.

This role reports to the (Senior) Manager, Payments Operations within our Payment Operations Department. Successful candidates have excellent customer service skills, an engaging phone presence, and are comfortable spending a significant amount of time on the phone with suppliers and vendors.

The Payment Operations team is a dedicated, down-to-earth group in a growing organization offering plenty of opportunity. We look forward to adding you into the mix!

As an Enrollment Specialist, you will:

• Spend a significant portion of time on the phone, proactively calling suppliers and businesses to support profile activation within the Corcentric payment network.
• Apply excellent communication skills and product knowledge to encourage companies to convert to electronic payments by joining Corcentric payment network.
• Respond to supplier objections and provide information on the benefits of joining the payment program.
• Utilize Excel spreadsheets to complete enrollment-related tasks efficiently.
• Maintain accurate and up-to-date customer records in the Customer Relationship Management (CRM) system, including tracking interactions, updating account details, and referencing historical data.
• Communicate with customers through the case management system to address inquiries and provide support.
• Reference internal knowledge bases, FAQs, and other resources to quickly locate answers to customer questions.
• Conduct online research using search engines and websites to gather or verify business contact information.
• Coordinate vendor needs across communication channels, managing sensitive data in CRM and related systems to ensure timely and accurate responses.
• Diagnose and resolve vendor issues independently or escalate complex concerns to a Team Lead or Manager when necessary.
• Follow organizational protocols when interacting with vendors, focusing on active listening, empathy, and effective resolution of concerns.
• Demonstrate empathy and attentiveness in customer interactions, acknowledging their needs and responding appropriately during phone conversations.